Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Open To Work

Jodi-Ann Jarrett

1 Tobias Road, Kingston,Jamaica

Work Preference

Job Search Status

Open to work

Work Type

Part TimeContract WorkFull Time

Location Preference

Remote

Summary

To secure employment within a reputable organization, I aim to leverage my knowledge and experience to enhance the organization's growth and productivity. I have a demonstrated ability to establish and maintain excellent communication and relationships with clients. I am proficient in general accounting and financial transactions. I am committed to understanding customer needs and providing effective solutions to all issues that arise. My excellent time management skills, combined with a comprehensive knowledge of the customer service industry, enable me to perform effectively. I am hardworking and eager to join my next team.

Overview

9
9
years of professional experience

Work History

Customer Relations Representative

Jamaica Public Service
Kingston, JM
06.2026 - Current
  • Assisted customers with inquiries regarding billing and service issues.
  • Coordinated service requests and scheduled appointments for field technicians.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Educated customers on energy-saving programs and available services offered by the company.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Relations Representative

Jamaica Public Service
Kingston, JM
07.2024 - Current
  • Assisted clients in resolving billing inquiries, technical issues related to prepaid services, and service-related concerns.
  • Provided detailed product information to enhance customer understanding of available services.
  • Managed customer accounts with precision and updated relevant information in the system accordingly.
  • Handled incoming calls, ensuring prompt and courteous service for all inquiries.
  • Answered inbound calls, chats and emails to facilitate customer service.

Sales Expert

Centerfield
New Kingston, Jamaica
01.2021 - 11.2023
  • Maintained up-to-date knowledge of products and services.
  • Responded to customer calls and inquiries regarding services and promotions to enhance customer satisfaction.
  • Worked to address all customer concerns in a timely and effective manner.
  • Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
  • Created effective sales strategies to promote products and services to customers.

Customer Service Representative

Conduent
Kingston, Jamaica
10.2018 - 03.2020
  • Resolved customer complaints through effective communication.
  • Provided timely solutions and alternatives to meet customer needs.
  • Follow up to ensure resolution.
  • Documented customer interactions in database for reference.
  • Process customer accounts and file documents.

Customer Service Representative

Alorica
Kingston, Jamaica
10.2017 - 06.2018
  • Delivered exceptional customer service, addressing needs and enhancing satisfaction.
  • Responded to inquiries about products and promotions, ensuring customers made informed choices.
  • Welcomed customers warmly, fostering a positive shopping experience.

Education

High School Diploma -

Donald Quarrie High School
St.Andrew, Jamaica

Skills

  • Customer service
  • Customer Engagement
  • Conflict Management
  • Troubleshooting Skills
  • Problem solving
  • Multitasking Skills
  • Active listening
  • Communication effectiveness
  • Customer complaints

Languages

English

Personal Information

Nationality: Jamaican

Timeline

Customer Relations Representative

Jamaica Public Service
06.2026 - Current

Customer Relations Representative

Jamaica Public Service
07.2024 - Current

Sales Expert

Centerfield
01.2021 - 11.2023

Customer Service Representative

Conduent
10.2018 - 03.2020

Customer Service Representative

Alorica
10.2017 - 06.2018

High School Diploma -

Donald Quarrie High School
Jodi-Ann Jarrett