Jodaine Vaughans
Dumfries
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Itel International
07.2018 - 10.2023
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service / Debt Collector
Radius Global Solutions
09.2015 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Sales Agent
Professional Marketing
03.2015 - 08.2015
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Cashier
Island Grill
01.2010 - 12.2012
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Teacher
National Youth Service Corps
09.2008 - 12.2009
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Education
Bachelor of Science - Business Administration
University of The Commonwealth Caribbean
07.2025
Bachelor of Science -
The University of The Commonwealth Caribbean
05.2024
Montego Bay High School for Girls
01.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Itel International
07.2018 - 10.2023
Customer Service / Debt Collector
Radius Global Solutions
09.2015 - 07.2018
Sales Agent
Professional Marketing
03.2015 - 08.2015
Cashier
Island Grill
01.2010 - 12.2012
Assistant Teacher
National Youth Service Corps
09.2008 - 12.2009
Bachelor of Science - Business Administration
University of The Commonwealth Caribbean
Bachelor of Science -
The University of The Commonwealth Caribbean
Montego Bay High School for Girls
Similar Profiles
Stephen JamesStephen James
Technical Analyst at itel InternationalTechnical Analyst at itel International
SHERMAINE GRANTSHERMAINE GRANT
Insurance Sales Agent /Customer Service Representative at Itel InternationalInsurance Sales Agent /Customer Service Representative at Itel International
Akeem HeadlamAkeem Headlam
Continuous Improvement Expert at Itel InternationalContinuous Improvement Expert at Itel International
Melissa BernardMelissa Bernard
Operations Supervisor at Itel InternationalOperations Supervisor at Itel International
Preston YalleyPreston Yalley
Warehouse Associate at AmazonWarehouse Associate at Amazon