JOCHELLE WILLIAMS
Bermuda, Paget,Hamilton
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in Silverware system and table-side serving with understanding of food and beverage pairings . Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
Work History
Waitress
Azura Hotel
09.2023 - Current
- Addressed issues promptly, relaying complaints directly to management
- Prepared beverages following proper portioning standards for consistency
- Checked with guests upon delivery of food items to promote patron satisfaction
- Worked in fast-paced environment, handled multiple priorities and learned new procedures
- Delivered genuine hospitality and greeted customers upon arrival
- Communicated clearly with back-of-house staff to avoid errors
- Checked in with customers periodically to assist with additional needs or requests
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hotel Waitress
Golf View Hotel
01.2020 - 01.2023
- Consistently provided excellent customer service and efficiently managed tables
- Demonstrated strong knowledge of menu items and specials
- Demonstrated ability to handle cash and credit card transactions accurately
- Developed a positive rapport with guests, resulting in repeat customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked to increase efficiency while working tables
- Bussed and reset tables to keep the dining room and work areas clean
Cashier
Golf View Hotel
01.2020 - 01.2022
- Consistently provided efficient and friendly service to customers
- Ability to demonstrate strong math skills and knowledge to accurately handle cash and credit card transactions
- Ability to multitask and work in a fast-paced environment
- Helped customers complete purchases, locate items and join reward programs
- Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
Education
High School Diploma -
Bishop Gibson High School
Mandeville Manchester Jamaica06.2012
Bachelor of Science (B.S.) - Accounting
University of The Commonwealth Caribbean
Mandeviile, Jamaica11-2025
Associate of Science - Business Administration
University of The Commonwealth Caribbean
Mandeviile, Jamaica03.2023
Nurse's Aide Certification -
Harrison's Rehabilitation Nursing Care Centre
Mandeville Manchester Jamaica01.2020
Waitress Certification -
American Hotel And Lodging Association
Washington Dc01.2012
Skills
- Dining area maintenance
- wine training
- Order taking
- Table setting knowledge
- Bill computation
- Hospitality service expertise
- Wine pairing
- Special dietary requirements
- Allergy awareness
- Order accuracy
- Food and wine pairings
Timeline
Waitress
Azura Hotel
09.2023 - Current
Hotel Waitress
Golf View Hotel
01.2020 - 01.2023
Cashier
Golf View Hotel
01.2020 - 01.2022
High School Diploma -
Bishop Gibson High School
Bachelor of Science (B.S.) - Accounting
University of The Commonwealth Caribbean
Associate of Science - Business Administration
University of The Commonwealth Caribbean
Nurse's Aide Certification -
Harrison's Rehabilitation Nursing Care Centre
Waitress Certification -
American Hotel And Lodging Association
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