Joan Nelson
Montego Bay
Summary
Qualified Virtual Assistant with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Break due to migration and self-care
04.2023 - Current
- Actively participated in online programs and webinars to keep my technical knowledge current to re-enter the workplace with renewed focus and updated skills.
Office Administrator
MS McLeod Law
11.2021 - 02.2023
- Directed all the general operations and maintained confidentiality for the law firm.
- Kept Clients' files updated and interacted with them about financial transactions and court dates.
- Supervised ancillary and delivery staff while maintaining up-to-date office inventory.
- Managed the invoicing and collection of the company’s bills and ensured precise and up-to-date financial records.
- Drafted the company’s monthly budget to enable its effective financial transactions.
- Conserved updated annual memberships for the attorney’s legal practice.
Clerical Assistant
Family Medicine Department - University of the West Indies (UWI) Mona, Jamaica
01.2020 - 07.2021
- Spearheaded all clerical activities and increased the department’s annual applications by 30%
- Prepared correspondence, course schedules, objective synopsis, and program manuals.
- Scheduled and confirmed meetings with medical residents and coordinators.
- Interacted with Professors and Medical Students about class schedules, course modules, and grades.
- Liaised with Senior Medical Officers and Consultants for clinical rotations at hospitals in Jamaica and the Cayman Islands for medical students.
- Recorded and produced agendas and minutes for the department’s monthly meetings.
Senior Secretary
Department of Microbiology
08.2019 - 01.2020
- Provided secretarial duties for the effective and efficient operation of the department.
- Implemented a new filing system that increased the retrieval of patient data by 50%.
- Recorded and produced agendas and minutes for the department’s monthly meetings.
- Managed and directed calls to the appropriate department laboratories.
- Drafted letters, memos, and recommendations for the Consultant Microbiologist.
Clerical Assistant
West Indies Group of Teachers (WIGUT)
11.2017 - 08.2019
- Spearheaded all clerical and administrative assistant tasks for the office.
- Prepared and issued updated membership correspondence.
- Prepared cheques and documents for the President's signature.
- Maintained manual and electronic files of members' data.
- Meticulously updated all financial transactions manually and electronically.
Services and Building Supervisor
Faculty of Humanities Education
12.2015 - 02.2016
- Supervised the auxiliary staff and increased compliance with the safety guidelines, and decreased hazards by 20%
- Provided support services for the efficient running of the department.
- Assigned staff duties that guarantee lecturers and students have a pristine environment for learning.
- Effectively managed and distributed bi-weekly cleaning supplies.
- Implemented bi-annual inventory that saved 40% of the department’s annual revenue.
- Communicated effective feedback between the Faculty Dean and contractors.
- Managed all maintenance and repair jobs of both internal and external contractors.
Education
Master of Business Administration -
University of the People
01.2023
Bachelor of Science - Gender Development, Human Resource Development
University of the West Indies
01.2017
Certificate in Supervisory Management - undefined
University of the West Indies Open Campus
01.2011
Certificates in Customer Service, Data Operations, & Housekeeping - undefined
National Council on Technical and Vocational Education and Training (NCTVET)
01.2010
Skills
- Team Player
- Communication
- Time management
- Adaptability
- Database management
- Attention to detail
- Customer service
- Microsoft Office Suite
- Problem Solving
- Creative Thinking
- Confidentiality
- Inventory Management
- Interpersonal communication
- Active listening
- Bookkeeping
- Document scanning
- Telephone reception
- Leadership and supervision
- Customer relationship management (CRM)
- File maintenance
- [Software] expertise
Certification
- [Area of certification], [Company Name] - [Timeframe]
Accomplishments
- Documented and resolved maintenance issues which led to cleaner and safer environment for students and lecturers.
- Achieved quick retrieval of patient files through effectively creating a new file system.
- Used Microsoft Excel to develop the company monthly budget that tract inventory and all the revenues on a spreadsheets that decrease company expenditures by 50%.
Reading and listening to current affairs
Certified in Supervisory management at the University Of the West Indies ,2011
Work Type
Full TimeWork Location
RemoteTimeline
Career Break due to migration and self-care
04.2023 - Current
Office Administrator
MS McLeod Law
11.2021 - 02.2023
Clerical Assistant
Family Medicine Department - University of the West Indies (UWI) Mona, Jamaica
01.2020 - 07.2021
Senior Secretary
Department of Microbiology
08.2019 - 01.2020
Clerical Assistant
West Indies Group of Teachers (WIGUT)
11.2017 - 08.2019
Services and Building Supervisor
Faculty of Humanities Education
12.2015 - 02.2016
Bachelor of Science - Gender Development, Human Resource Development
University of the West Indies
Certificate in Supervisory Management - undefined
University of the West Indies Open Campus
Certificates in Customer Service, Data Operations, & Housekeeping - undefined
National Council on Technical and Vocational Education and Training (NCTVET)
Master of Business Administration -
University of the People
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