Jitendra Thakur
Ocho Rios
Summary
Accomplished Store Manager with a proven track record at Rainbow Stores, adept in boosting profitability and enhancing customer satisfaction through expert inventory management and effective customer service. Leveraged problem-solving and multitasking skills to streamline operations and increase sales, achieving significant cost savings and fostering strong customer relations.
Overview
11
11
years of professional experience
Work History
Store Manager
Rainbow Stores
01.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Retail Sales Manager
Rainbow Store
05.2014 - 11.2018
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
Bachelor in Commerce - Accounting And Finance
Mumbai University
03-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
Languages
Hindi
Native language
English
Advanced
C1
Spanish
Advanced (C1)
Timeline
Store Manager
Rainbow Stores
01.2019 - Current
Retail Sales Manager
Rainbow Store
05.2014 - 11.2018
Bachelor in Commerce - Accounting And Finance
Mumbai University
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