Gavianna Ashmead
Kingston
Summary
Dynamic sales and customer service professional with a proven track record at 876Beachwear, enhancing client satisfaction and generating sales through effective upselling. Recognized for exceptional interpersonal communication and problem-solving skills, consistently exceeding performance metrics and fostering strong customer relationships. Committed to delivering outstanding service and driving business success.
Overview
5
5
years of professional experience
Work History
Sales Representative
876Beachwear
08.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Service Representative
Centerfield Jamaica
01.2021 - 04.2022
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
Itel Call Center
10.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - CSEC
Distinction College
Kingston 06-2020
High School Diploma -
Port Antonio High School
Portland 06-2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
876Beachwear
08.2022 - Current
Customer Service Representative
Centerfield Jamaica
01.2021 - 04.2022
Customer Service Representative
Itel Call Center
10.2020 - 12.2021
No Degree - CSEC
Distinction College
High School Diploma -
Port Antonio High School
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