Jhuvelle Meek
513 Oleander Close Portmore Pines,St Catherine
Summary
Dynamic customer service professional with a proven track record at C&WJ Credit Union, excelling in financial transactions and member engagement. Adept at analytical thinking and communication, I enhance service quality and compliance, driving operational success and member satisfaction. Committed to fostering positive relationships and delivering exceptional results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Teller
C&WJ Credit Union
2023.06 - Current
- Greet members and assist them with inquiries regarding their accounts, products, and services.
- Provide information on credit union policies, procedures, and services to enhance member understanding and satisfaction.
- Accurately process financial transactions, including deposits, withdrawals, transfers, and loan payments.
- Ensure compliance with all regulatory requirements and internal policies during transaction processing.
- Assist members in opening and closing accounts, including savings, checking, and loan accounts.
- Update member information and maintain accurate records in the credit union’s database.
- Address and resolve member complaints or issues in a timely and professional manner.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Identify member needs and recommend appropriate credit union products and services, such as loans, credit cards, and investment options.
- Promote special offers and initiatives to enhance member engagement and satisfaction.
- Maintain accurate cash drawer balances and perform regular cash reconciliations.
- Report any discrepancies or issues with cash handling to the supervisor immediately.
- Adhere to all security protocols and procedures to protect member information and assets.
- Stay informed about changes in regulations and compliance requirements affecting credit union operations.
- Work collaboratively with other team members to achieve branch goals and enhance overall member experience.
- Participate in training sessions and team meetings to improve service delivery and operational efficiency.
- Provide basic financial education to members, helping them understand budgeting, saving, and managing credit.
- Assist in organizing workshops or seminars on financial literacy topics for members.
- Prepare and submit daily transaction reports and other documentation as required by management.
- Monitor and report on member feedback to help improve service quality and operational processes.
Senior Quality Analyst
ItelBpo Smart Solutions
2020.02 - 2023.05
- Evaluating agent calls for the week, to determine trends.
- Coach agents on a weekly basis to improve quality scores and compliance.
- Act as support staff to agents and assist with supervisor queries.
- Gather metrics and offer feedback to teams to improve overall quality.
- Maintain SOPS, internal quality documentation, and databases for consistent operation of the quality assurance team.
- Determine the corrective actions to obtain the desired quality level.
Customer Service Agent
ItelBpo Smart Solutions
2018.10 - 2020.02
- Responded to customers’ queries and addressed concerns for increased customer satisfaction.
- Provided product information to enhance customers’ decision-making towards generating company sales.
- Maintained customer log detailing how customer was assisted and scheduling follow up to get back to customers.
Quality Analyst
Sutherland Global
2017.09 - 2018.10
- Company Overview: Nordstrom Rack.com
- Monitoring calls.
- Assess agents performance.
- Monitor trends.
- Nordstrom Rack.com
Customer Service Agent
Sutherland Global
2015.08 - 2017.09
- Company Overview: NordstromRack.com
- Responded to customers’ queries and addressed concerns for increased customer satisfaction.
- Provided product information to enhance customers’ decision-making towards generating company sales.
- Maintained customer log detailing how customer was assisted and scheduling follow up to get back to customers.
- NordstromRack.com
Customer Service Agent
Xerox
2012.11 - 2013.02
- Company Overview: Amazon.com
- Responded to customers’ queries and addressed concerns for increased customer satisfaction.
- Provided product information to enhance customers’ decision-making towards generating company sales.
- Maintained customer log detailing how customer was assisted and scheduling follow up to get back to customers.
- Amazon.com
Front Line Assistant
Jade Lee investments
2010.05 - 2011.04
- Company Overview: Western Union & FX Trader
- Processed daily transactions to include bill payments, foreign exchange trading and money transfers.
- Reconciled daily transactions and prepared transaction summary report.
- Western Union & FX Trader
Accounting Clerk
Ministry of Energy & Mining
2010.06 - 2010.08
- Executed data entry for employee information, including NHT and NIS details.
- Facilitated accounting and payroll decisions through accurate information input.
Receptionist
Leila E. Parker Attorney-At-Law
2010.06 - 2010.07
- Oversees the distribution of incoming and outgoing mails.
- Directed incoming calls to the appropriate.
- Directed clients to the appropriate personnel.
- Maintained client appointments and confirmed appointments.
- Provided and ensure high customer relations.
- Ensures compliance of company policies and procedures.
Promotions Officer
Red 9 Sales & Promotion
2009.01 - 2009.12
- Undertook marketing and sales activities to promote the company’s products via: distribution of printed materials, point-of-purchase displays, prize packages, scheduling of all on-air promotions, and promotional recaps.
- Planned and prepared advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
- Roles and responsibilities: built trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
Volunteer Teacher
Portmouths Primary School
2009.01 - 2009.12
- Delivered instruction and support to students, cultivating a positive learning environment.
Clerical Assistant
Caribbean Examination Council (CXC)
2009.05 - 2009.07
- Provided administrative support to overseas markers via data entry: entering grades into examination database.
- Maintained records of examination scripts.
- Maintained database of examination scripts for easy retrieval and access.
Education
Bachelor of Science - Finance & Banking
Portmore Community College
St. Catherine, Jamaica2025-10
Associate Science Degree - Accounting
Portmore Community College
St. Catherine, Jamaica2010-01
Diploma -
Holy Childhood High School
Kingston, Jamaica2008-01
Skills
- Administrative expertise
- Financial acumen
- Educational background
- Retail management
- Legal knowledge
- Professional demeanor
- Organizational skills
- Analytical thinking
- Deadline adherence
- Attention to detail
- Communication proficiency
- Microsoft Office Suite mastery
References
Will be furnished upon request.
Awards
Academic Scholarship, Carreras Ltd., For the completion of Associate Degree in Business Studies.
Timeline
Customer Service Representative/Teller
C&WJ Credit Union
2023.06 - Current
Senior Quality Analyst
ItelBpo Smart Solutions
2020.02 - 2023.05
Customer Service Agent
ItelBpo Smart Solutions
2018.10 - 2020.02
Quality Analyst
Sutherland Global
2017.09 - 2018.10
Customer Service Agent
Sutherland Global
2015.08 - 2017.09
Customer Service Agent
Xerox
2012.11 - 2013.02
Accounting Clerk
Ministry of Energy & Mining
2010.06 - 2010.08
Receptionist
Leila E. Parker Attorney-At-Law
2010.06 - 2010.07
Front Line Assistant
Jade Lee investments
2010.05 - 2011.04
Clerical Assistant
Caribbean Examination Council (CXC)
2009.05 - 2009.07
Promotions Officer
Red 9 Sales & Promotion
2009.01 - 2009.12
Volunteer Teacher
Portmouths Primary School
2009.01 - 2009.12
Bachelor of Science - Finance & Banking
Portmore Community College
Associate Science Degree - Accounting
Portmore Community College
Diploma -
Holy Childhood High School