Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Jhovelle Daley

Jhovelle Daley

Teller
Morant Bay,St.Thomas

Summary

Meticulous Banking officer who provides efficient and delightful service, while consistently upholding the standard of the organization. skilled in handling financial institution software systems. Very experience in maintenance and balancing cash drawers. Praised for consistently enthusiasm and maintaining a congenial rapport with both customers and Colleagues.

I have been instrumental in shaping and improving the standards of each organization I have been a part of, while significantly growing developing myself in the process. I Approach every task with an analytical mindset dedicated to enforcement of clearly established rules and regulations. I am a willing and very trainable and adaptable Individual who is always aiming to improve in knowledge and efficiency.



Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

Teller

Sagicor Bank
08.2023 - 11.2023
  • Daily Cash Management Check Processing and scanning, formulating monthly reports
  • Telephone interaction
  • On-going Periodical Banking and Finance Training sessions
  • Filing Dropboxes and End of day vouchers.

Compliance Clerk

JN Bank
Kingston
05.2021 - 05.2023
  • Transaction Monitoring and customer Screening
  • To develop and promote a culture of compliance with FATCA/CRS regulations and the IGA for all FATCA/CRS related issues for JN Bank Ltd
  • Conduct monitoring of customer status in the relevant systems and make changes to status as required
  • Monitor information provided by individuals and entities and classify/reclassify as required
  • Remediate reportable accounts to obtain the requisite FATCA/CRS self-certification, collect outstanding FATCA/CRS-related information (e.g
  • Date of birth or US TIN), or clarify customers' US tax status; and assist in preparing JN Bank's report to TAJ
  • Update core systems and monitoring system with documents received from customers.

Teller

Gateway, Credit Union
02.2020 - 09.2020
  • Lucea, Hanover Jamaica Daily Cash Handling and cash balancing; Check Processing and scanning, formulating monthly reports, Occasional Telephone interaction, Daily Loan processing
  • On-going Periodical Banking and Finance Training sessions.

Member Service Officer

JN Bank
09.2016 - 11.2019

§ Daily Control and management of assigned cash by following the bank’s established security procedures and ensuring that assigned cash till is balanced daily and any differences located/ reported within established deadlines


§ This also includes a Three (3) weeks stint as a E-Banking Officer at the New Kingston JNGI Location.

§ Check Processing and Scanning.

§ Occasional Telephone interaction.

§ Daily Loan processing.

§ On-going Periodical Banking and Finance Training sessions.

§ Provide quality customer service and portray a positive image to members of the bank, through the speedy and accurate processing of their transactions as per prescribed limits established by the bank and the provision of up-to-date information.

§ Identify and refer sales and diversion opportunities.

§ Investigate transactions as required.

§ Prepare Threshold reports in respect of withdrawals (and other transactions) in excess predetermined limit.

§ Prepare Suspicious Transactions Report for submission to the Compliance Unit as required.

§ Adhere to all policies, legal and regulatory controls and procedures.

Data Entry Clerk

Rural Agricultural Development Authority, Belfast
09.2015 - 02.2016
  • A.D.A, St Thomas
  • Entered Hard copy format (alphabetic and numeric) data provided by customers, into computer files and database systems, using established procedures, Verifying data integrity and completeness for recordkeeping accuracy.

Education

Associate of Business - Business Management, Business Studies

Kingston College
Kingston
09.2013 - 06.2015

GCSEs - Business Studies

Morant Bay High School
Morant Bay, Saint Thomas
09.2008 - 06.2013

Skills

  • Critical thinking and problem solving
  • Transaction Monitoring
  • Proficient at Microsoft Suites
  • Public Speaking
  • Fraud detection and prevention
  • Cross-selling expertise
  • Banking operations
  • Currency exchange
  • Upselling skills
  • Leadership

Languages

English
Native

Timeline

Teller

Sagicor Bank
08.2023 - 11.2023

Compliance Clerk

JN Bank
05.2021 - 05.2023

Teller

Gateway, Credit Union
02.2020 - 09.2020

Member Service Officer

JN Bank
09.2016 - 11.2019

Data Entry Clerk

Rural Agricultural Development Authority, Belfast
09.2015 - 02.2016

Associate of Business - Business Management, Business Studies

Kingston College
09.2013 - 06.2015

GCSEs - Business Studies

Morant Bay High School
09.2008 - 06.2013
Jhovelle DaleyTeller