Jhenelle Shirley
Kingston,Jamaica
Summary
Customer Service Representative focused on delivering quality care and ensuring customer satisfaction. Skilled in establishing strong client relationships and identifying needs to provide effective solutions. Experienced in general accounting and finance transactions with strong time management abilities. Ready to contribute to a new team.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
GCG Limited
Kingston, Kingston
12.2024 - Current
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted passengers with check-in procedures and baggage handling.
- Operated computerized system to handle ticketing and check-ins.
- Managed lost luggage claims and followed up with customers.
Sales Expert
CENTERFIELD
Kingston, Jamaica
08.2021 - 02.2023
- Ranked as top Sales Representative for leading US telecommunications company.
- Collaborated with team manager to achieve 90% sales average.
- Developed communication and marketing system to enhance customer retention and attract new clients.
- Remained up-to-date and knowledgeable about the company services and protocols.
- Worked for a leading telecommunications company in the US.
Reservation Specialist
LONGPORT AVIATION SECURITY
Kingston, Jamaica
09.2019 - 03.2021
- Oversaw airline ground staff to ensure smooth operations and enhance customer service.
- Led execution of strategies developed by leadership, aligning team efforts with organizational goals.
- Established databases and internal tracking systems to ensure the accuracy of data.
- Worked directly with the General Manager to establish and implement initiatives and campaigns.
- Collaborated with General Manager to establish and implement initiatives and campaigns that supported operational objectives.
- Executed daily managerial tasks with enthusiasm and a strong attention to detail.
Customer Advocate
Ibex Global
Kingston, Jamaica
11.2018 - 03.2019
- Provided high quality customer service to customers.
- Delivered high-quality customer service, fostering positive customer relationships.
- Processed sales transactions and returns efficiently, ensuring customer satisfaction.
- Focused on creating positive experiences to retain customers. and returning to the company.
- Enhanced customer satisfaction by actively listening to feedback and addressing concerns.
Customer Representative Manager
Sutherland Global Services
Kingston, Jamaica
11.2017 - 11.2018
- Developed and implemented sales and marketing strategies that increased client acquisition and retention.
- Follow up with prospective clients and answer any remaining questions.
- Followed up with prospective clients to address any questions or concerns. with prospective clients and answer any remaining questions.
- Built strong customer relationships based on trust and mutual respect.
- Provided work logs to superiors, ensuring transparency and accountability in daily operations.
Collection Specialist
ALORICA
Kingston, Jamaica
06.2017 - 10.2017
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
- Responded to customer calls and addressed queries regarding services, product malfunctions, promotions, and billing.
- Handled high call volume to ensure customer satisfaction of calls on a day to day basis with a sense of calm and good work ethic.
- Managed high call volume daily while maintaining composure and strong work ethic.
- Developed and implemented successful sales strategies tactics to promote products and services to customers.
- Engaged with customers to identify individual needs and preferences.
Education
High School -
Merl Grove High School
Primary School -
George Headley Primary School
Skills
- Customer Service
- Outbound sales
- Sales
- Upselling
- Claims management
- Technical Support
- Time Management
- Teamwork
- Communications
- Conflict resolution
- Microsoft Office
- Fast Learner
Languages
- English
- French
Timeline
Passenger Service Agent
GCG Limited
12.2024 - Current
Sales Expert
CENTERFIELD
08.2021 - 02.2023
Reservation Specialist
LONGPORT AVIATION SECURITY
09.2019 - 03.2021
Customer Advocate
Ibex Global
11.2018 - 03.2019
Customer Representative Manager
Sutherland Global Services
11.2017 - 11.2018
Collection Specialist
ALORICA
06.2017 - 10.2017
High School -
Merl Grove High School
Primary School -
George Headley Primary School