Jheanel Stephenson

• Managed Inventory, ensured that luxury decor and furniture items are well-stocked, organized, and readily available for projects and client orders.

• Collaborated with the design team to plan and execute various interior design and staging projects. This would involve coordinating resources, assigning tasks, and ensuring projects are completed within defined timelines.

• Created and managed budgets for each project, ensuring cost-effective procurement of materials, and identifying opportunities for cost savings. You would be accountable for monitoring project expenses, controlling wastage, and optimizing resource allocation.

• Established and implementing quality control standards to ensure the deliverables meet or exceed client expectations. This would involve conducting regular inspections, reviewing workmanship, and maintaining high-quality standards.

• Client Relationship Management: Built and maintained strong relationships with clients, architects, contractors, and other stakeholders. Addressed concerns, ensured excellent customer service throughout the project lifecycle.

• Built and maintained relationships with clients: Act as the primary point of contact for clients, establishing strong relationships and understanding their event goals and requirements.

• Event planning and coordination: Collaborate with clients to determine event details such as timelines, budgets, and specific requirements. Coordinate with internal teams and external vendors to ensure seamless event execution.

• Client communication: Regularly communicated with clients throughout the event planning process, providing updates, addressing queries or concerns, and ensuring client satisfaction.

• Budget management: Assisted in creating event budgets and track expenses to ensure adherence to financial guidelines and constraints.

• Logistics management: Oversee logistical aspects of events, including venue selection, transportation, accommodation, food and beverage services, audio-visual requirements, and any other necessary arrangements.

• Problem-solving: Proactively identify, troubleshoot, and resolve any issues or challenges that may arise during the event planning and execution process.

• On-site event supervision: Attend events and provide support on-site, ensuring smooth event operations and client satisfaction.

• Post-event analysis: Collect feedback from clients, assess event success, and identify areas for improvement to enhance future events.

• Responded to product questions, registration, cancellations and payment issues from members and prospective clients
• Increased the number of prospective clients that became members
• Ensure client retention and satisfaction
• Aid in the design of the member center that assists customers with communication and product understanding
• Reached out the members and used feedback to make changes and adjustments
• Assembled and directed the customer service department
• Redesigned customer templates and standard operating procedures
• Gathered, timestamped and streamlined transcribed data to make it user friendly for customers.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Created and maintained comprehensive customer success documentation for internal and external use.

• Respond to 100+ customer service requests and queries via email daily
• Reached out to clients daily to ensure that they were getting through the process successfully
• Conduct meetings with prospective clients for demo requests to increase client understanding about the service offered
• Generate and provide detailed quotes for large scale clients
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Developed and updated databases to handle customer data.

• Answer a high volume of emails and calls while utilizing a multi-line telephone switchboard
• Help existing customers with the on-boarding process including uploading the correct credentials and documents needed and providing them the instructions and guidance
• Review and support vendors in the submission of various electronic HIPAA related health documents such as vendor images, health records, safety training, insurance, and other specific requirements
• Evaluating inquires in order to provide the most useful and appropriate information to vendor representatives
• Review and update important data using multiple database applications.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Confirm customers order statuses, track packages, place orders and provide general information on products
• Managed over 100+ emails daily in a timely manner and responded clearly and effectively via phone and chat.