Jhaun Shippy
Summary
To work and grow in a professional environment where my knowledge, experience and creativity can be put to the best use, also as customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Dispatcher
Contax360 BPO Solutions Formerly Global Gateway Solutions
03.2023 - Current
- Monitored communication systems to ensure efficient routing of personnel and equipment.
- Coordinated logistics for timely dispatch of resources to multiple locations.
- Developed schedules and optimized routes based on real-time traffic data and operational needs.
- Trained new dispatch staff on procedures, software systems, and safety protocols.
- Implemented process improvements that reduced response times and increased customer satisfaction.
Senior Sales Executive
National Pen
01.2023 - 03.2023
- Led strategic sales initiatives, enhancing client engagement and increasing market penetration.
- Mentored junior sales team members, fostering professional development and improving team performance.
- Analyzed market trends to identify growth opportunities and refine sales strategies accordingly.
- Developed and maintained strong relationships with key accounts, ensuring customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and enhance product offerings based on client feedback.
Sales Representative
Nice Global Solutions
05.2018 - 12.2022
- Cultivated strong customer relationships through effective communication and problem resolution.
- Executed sales strategies to meet or exceed monthly targets consistently.
- Provided product knowledge and support to enhance customer experience and satisfaction.
- Analyzed customer needs to recommend tailored solutions, boosting sales opportunities.
- Trained and mentored new team members on sales techniques and company policies.
Customer Service Representative
Conduent
01.2018 - 05.2018
- Resolved customer inquiries through effective communication and product knowledge.
- Enhanced customer satisfaction by implementing feedback mechanisms for service improvement.
- Trained new team members on company policies, software systems, and customer engagement strategies.
- Analyzed customer feedback to identify trends and recommend solutions for common issues.
- Resolved customer inquiries effectively, maintaining high satisfaction levels through active listening and problem-solving.
- Trained new representatives on communication protocols and customer service best practices to enhance team performance.
Customer service Rep
Teleperformance
07.2017 - 12.2017
Supervisor
Island Grill
01.2016 - 04.2017
Promoter
Grace Kennedy Remittance Service
01.2013 - 01.2016
Payroll Auditor
University of the West Indies
07.2015 - 08.2015
Education
Level 3 Chef de Parte -
HEART Trust/N.T.A. Operation Friendship
01.2015
Level 1-2 Commercial Food Preparation - undefined
HEART Trust/N.T.A. Operation Friendship
01.2015
C.X.C General - Food & Nutrition, Principle of Business, Office Administration, Social Studies, Electronic Document Preparation Management, Integrated Science, Mathematics, English Language
Gaynsted High School
01.2012
Skills
- Customer Relations
- Food Preparation
- Proficient in Microsoft (Word, Excel and PowerPoint)
- Computer Literate
- Managerial Skills
- Music Proficient
- Active listening
- Customer service
- Data entry
- Decision-making
References
Susan, Reynolds, Manager, 401-2589, Island Grill
Awards
2nd place in ‘My Hero' essay Competition (2013), 2nd place in ‘Vision 2030' debate competition (2013), 3rd place in High School C.X.C results (2012), Cadet of the year (2011)
Timeline
Dispatcher
Contax360 BPO Solutions Formerly Global Gateway Solutions
03.2023 - Current
Senior Sales Executive
National Pen
01.2023 - 03.2023
Sales Representative
Nice Global Solutions
05.2018 - 12.2022
Customer Service Representative
Conduent
01.2018 - 05.2018
Customer service Rep
Teleperformance
07.2017 - 12.2017
Supervisor
Island Grill
01.2016 - 04.2017
Payroll Auditor
University of the West Indies
07.2015 - 08.2015
Promoter
Grace Kennedy Remittance Service
01.2013 - 01.2016
Level 1-2 Commercial Food Preparation - undefined
HEART Trust/N.T.A. Operation Friendship
C.X.C General - Food & Nutrition, Principle of Business, Office Administration, Social Studies, Electronic Document Preparation Management, Integrated Science, Mathematics, English Language
Gaynsted High School
Level 3 Chef de Parte -
HEART Trust/N.T.A. Operation Friendship
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