Jhanelle Newby
Ocho Rios,St Ann
Summary
Energetically driven Compliance Officer with a proven track record at Americana Enterprises 1999 Limited, showcasing top-notch communication and effective time management skills.
Overview
8
8
years of professional experience
Work History
Compliance Officer
Americana Enterprises 1999 Limited
Ocho Rios, St. Ann
2024.04 - Current
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Scrutinized transactions for discrepancies and unusual patterns.
- Maintained up-to-date knowledge of relevant laws, regulations, and best practices in compliance management.
Customer Service Agent
Ibex
2023.03 - 2024.04
- Provided technical support over the phone when needed.
- Maintained strong call control and quickly worked through scripts to address problems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sandals
2023.03 - 2023.04
- Hospitality Training Program
- NCTVET certificate in Customer Engagement for Hospitality Services
Voluntary Service
Ocho Rios Primary
Ocho Rios
2018.09 - 2018.12
Ministry of Education
2017.06 - 2017.08
Education
Bachelor's degree - Business Administration, Marketing, International Business
University of Technology Jamaica
05.2023
Certificate -
Brown's Town Community College
05.2020
CSEC Subjects - Principles of Business, Information Technology, English Language, Clothing and Textile, Mathematics, Agriculture, Biology, Social Studies
Ferncourt High School
06.2018
Skills
- Communication Skills
- Effective Time Management
- Adaptability
- Customer Service
- Teamwork
Training
- Hospitality Training Program, Sandals, NCTVET certificate in Customer Engagement for Hospitality Services.
- Marketing Seminar certificate
References
References available upon request
Timeline
Compliance Officer
Americana Enterprises 1999 Limited
2024.04 - Current
Customer Service Agent
Ibex
2023.03 - 2024.04
Sandals
2023.03 - 2023.04
Voluntary Service
Ocho Rios Primary
2018.09 - 2018.12
Ministry of Education
2017.06 - 2017.08
Bachelor's degree - Business Administration, Marketing, International Business
University of Technology Jamaica
Certificate -
Brown's Town Community College
CSEC Subjects - Principles of Business, Information Technology, English Language, Clothing and Textile, Mathematics, Agriculture, Biology, Social Studies
Ferncourt High School