Jewel Cassie
Mile End, Ocho Rios,St. Ann, Jamaica
Summary
I am motivated and driven with extensive experience in delivering excellent customer service. Proven expertise in managing customer interactions, resolving complex issues, and ensuring a high level of satisfaction. Adept at effective communication, problem-solving, and fostering strong customer relationships. I display a positive attitude, attention to detail, and the ability to thrive in fast-paced environments. Dedicated to contributing to team success and enhancing productivity.
Overview
7
7
years of professional experience
Work History
PR Writer
Full Moon Paradise
02.2023 - Current
- Produced and structure touring information business cards and company flyers
- Proofread contracts between the company and individuals paying for services rendered by the company
- Managed creative process and daily workflow using productive planning, self-motivation and prioritization
- Producing, copying and printing receipts
- Providing tour service information whether over the phone or face to face to customers
Desk Clerk
Rated M Printery
01.2020 - 12.2022
- Answered, screened and directed high volume of calls
- Collected payments and recorded details in system
- Assisted office leadership with day-to-day administrative operations by applying expert clerical and organizational skills
- Maintained clean, neat and organized desk space
- Drafted contracts, edited letters and printed documents on the daily for customers
Public Relations Agent
Grand Bahia Principe
01.2018 - 12.2020
- Answered hotel inquiry calls and made courtesy calls to guests
- Solved client grievances best to my ability
- Booked, printed and delivered reservations and complimentary gifts
- Performed filing and photocopying daily
- Performed record keeping daily
- Provided PR spreadsheet reports to respective Managers, printed and by email
- Assisted Spanish speaking hotel guests with questions they might have about the hotel facilities
Education
Caribbean Examination Certifications - English, Mathematics, Principle of Business, Office Administration, Principle of Accounts, Biology, Information Technology, Spanish
St. Mary High
Highgate, St. Mary12.2012
Associate Degree - Business Studies
St. Mary High
Highgate, St. Mary07.2014
Skills
- Customer Service Excellence
- Communication Skills
- Problem-Solving
- Multitasking
- Attention to Detail
- Technical Proficiency
Languages
English
Affiliations
- Our Lady Of Fatima Roman Catholic Church, Ocho Rios, Jamaica
Timeline
PR Writer
Full Moon Paradise
02.2023 - Current
Desk Clerk
Rated M Printery
01.2020 - 12.2022
Public Relations Agent
Grand Bahia Principe
01.2018 - 12.2020
Associate Degree - Business Studies
St. Mary High
Caribbean Examination Certifications - English, Mathematics, Principle of Business, Office Administration, Principle of Accounts, Biology, Information Technology, Spanish
St. Mary High
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