Summary
Overview
Work History
Education
Skills
References
Awards
CO-CURRICULAR ACTIVITIES
Timeline
Generic

Jevonie Hamm

Lot 28 Coates Pen, May Pen, Clarendon

Summary

Experienced Customer Care Specialist and Quality Analyst with a strong track record in delivering exceptional service and ensuring high-quality standards. Skilled in analyzing customer interactions, identifying areas for improvement, and implementing strategies to enhance customer satisfaction and operational efficiency. Adept at leveraging data to drive process improvements and ensure alignment with organizational goals. Passionate about fostering positive customer experiences while maintaining high performance standards."

Overview

8
8
years of professional experience

Work History

Quality Assurance Analyst

VIP Attractions
11.2024 - Current
  • Adhered to established industry standards in all aspects of quality assurance activities, upholding a reputation for excellence.

Reservations Agent

VIP Attractions (Club Mobay- Club Kingston)
02.2024 - 11.2024
  • I am currently a reservations agent where my primary focus is ensuring that all bookings are updated in the system and also that each passenger is assisted whenever they are requesting help from us

Camp Counselor

J1 Program
07.2024 - 08.2024
  • I was employed at Ebner Camps (Camp Awosting) as a Journalism Counselor
  • I was in charge of my activity where I ensured that all campers were knowledgeable of the activity and also shared life skills with them

Travel and Hospitality Agent, Acting Team Coordinator

Sutherland Global Service
02.2023 - 02.2024
  • I am currently a Team Coordinator for the campaign Airbnb, where I am second to the Team Manager in regard to assisting the members of the team and answering various questions that need to be answered

Program Specialist

The Passport Work and Travel
11.2022 - 01.2023
  • I assisted customers with VISA applications for various countries and also assisted customers with passport related issues

Chat Agent

Conduent
10.2022 - 11.2022
  • I was assigned to APCL, where I was a chat agent that assisted customers with technical support issues

Customer Service

Sutherland Global Services
10.2020 - 07.2022
  • Travel and Hospitality Agent
  • I was assigned to Airbnb, where I would assist users with issues that surround their reservations that were booked

Youth Service

Maxie Department Store
07.2020 - 07.2020
  • I was assigned to Maxie Department Store for the three weeks of NYS where I got the opportunity to interact with customers and assist customers with various questions and issues about the various things Maxie sells

Sales Associates

Sutherland Global Services
04.2019 - 05.2019
  • I was assigned as a sales consultant for ATT at Sutherland Global Services, my responsibilities were to first resolve the customer billing enquiry and other needs and to offer Wireless Services for them

Youth Service

May Pen Primary School
07.2017 - 07.2017
  • I was assigned by the Youth Service Program to work for the summer at a given establishment
  • This establishment was a Primary School where I helped the teachers with their classes

Accident and Emergency Clerk

Denbigh Hospital
08.2016 - 08.2016
  • As an Accident and Emergency Clerk I was given a responsible role to register individuals so that they can be able to see the doctor, also I was given a task to sort out the documents for the individuals

Education

Bachelor of Education - Computer Science

The Mico University College
01.2025

Institute of Advanced Placement For High Achievers
07.2021

Vere Technical High School (Sixth Form)
07.2018

Vere Technical High School
06.2017

Skills

  • Proficiency in using Microsoft Office
  • Customer Service Skills
  • Typing Skills
  • Sales
  • Film Production
  • Film Critics
  • Quality assurance
  • Mentoring and training
  • Data analysis
  • Quality processes

References

Available Upon Request

Awards

Outstanding Performance in CSEC2017, Outstanding Performance in Computer Science A2020, Most Outstanding Senior Student (Male)2020-2021, Valedictorian2021

CO-CURRICULAR ACTIVITIES

Teen Against Drugs Member 4-H Member Track and Field United Nations ISCF Etiquette Club Volunteerism College Board Ambassador UWI Mona Guild (PRO Subcommittee) Owl TV- TV Host Humanities and Education Guild Subcommittee (Film Studies Representative)

Timeline

Quality Assurance Analyst

VIP Attractions
11.2024 - Current

Camp Counselor

J1 Program
07.2024 - 08.2024

Reservations Agent

VIP Attractions (Club Mobay- Club Kingston)
02.2024 - 11.2024

Travel and Hospitality Agent, Acting Team Coordinator

Sutherland Global Service
02.2023 - 02.2024

Program Specialist

The Passport Work and Travel
11.2022 - 01.2023

Chat Agent

Conduent
10.2022 - 11.2022

Customer Service

Sutherland Global Services
10.2020 - 07.2022

Youth Service

Maxie Department Store
07.2020 - 07.2020

Sales Associates

Sutherland Global Services
04.2019 - 05.2019

Youth Service

May Pen Primary School
07.2017 - 07.2017

Accident and Emergency Clerk

Denbigh Hospital
08.2016 - 08.2016

Bachelor of Education - Computer Science

The Mico University College

Institute of Advanced Placement For High Achievers

Vere Technical High School (Sixth Form)

Vere Technical High School

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