Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessyka Locke

Montego Bay

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative/ Claims Specialist

Radius Global Solutions
12.2023 - Current
  • Provide assistance to disabled passengers who travel and got their assisting device damaged or missing. I ensure the claims are filed correctly and the Passenger is provided with updates as soon as we get them.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Reservation Sales Representative

Concentrix
04.2023 - 10.2023
  • Provide travel information, itineraries and prices.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Process payments and refunds
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Reservation Sales Specialist

Itel Bpo
05.2022 - 03.2023
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Customer Service Representative

24-7 Intouch
11.2021 - 01.2022
  • Assisted all customers through emails and actively listen to help resolve customer inquiries. Also, to provide a meaningful and positive experience with every customer interaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Practical nurse

Bay West Wellness Hospital
01.2021 - 07.2021
  • Tested persons for Covid-19 and carried out daily tasks to check off test kits and ensure that there was PPE for all other nurses.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Performed routine evaluations of each patient's status, needs, and preferences.

Teacher's assistant and secretary

Darliston SDA Prep School
09.2019 - 08.2020
  • I assisted with lesson plans and assignments for grades five and six and worked in the principal's office as her secretary.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Taught courses under guidance of senior instructors.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Maintained electronic filing systems and categorized documents.

Education

Certificate - Practical Nursing

Wilmot's Academy
05.2021

Certificate - Aviation Management

Training Institute of Aviation And Hospitality T.I.A.H
07.2022

Graduate Certificate -

Godfrey Stewart High
Savanna-la-Mar, Jamaica
06.2018

Certificate - Early Childhood Education

Edunomics
09-2025

Skills

  • Patient Care Management
  • Great Personal Skills
  • Team Player
  • Organizer
  • Patient Person
  • Complaint resolution
  • Account updating
  • Microsoft PowerPoint
  • Team collaboration
  • Building rapport
  • Critical thinking
  • Punctuality and reliability
  • Documentation

Timeline

Customer Service Representative/ Claims Specialist

Radius Global Solutions
12.2023 - Current

Reservation Sales Representative

Concentrix
04.2023 - 10.2023

Reservation Sales Specialist

Itel Bpo
05.2022 - 03.2023

Customer Service Representative

24-7 Intouch
11.2021 - 01.2022

Practical nurse

Bay West Wellness Hospital
01.2021 - 07.2021

Teacher's assistant and secretary

Darliston SDA Prep School
09.2019 - 08.2020

Certificate - Practical Nursing

Wilmot's Academy

Certificate - Aviation Management

Training Institute of Aviation And Hospitality T.I.A.H

Graduate Certificate -

Godfrey Stewart High

Certificate - Early Childhood Education

Edunomics

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