Jessica White
Kingston
Summary
With a proven track record of consistently delivering exceptional service and fostering positive customer relationships. My strengths lie in my exceptional interpersonal and people-oriented skills, which enable me to provide top-tier assistance to clients while upholding the highest standards of professionalism and work ethic. I prioritize the utmost integrity and confidentiality in handling information and sensitive data, ensuring clients security and trust. Proficiency in Microsoft Office empowers me to efficiently manage inquiries and issue resolutions, leveraging technology to streamline processes and elevate overall client experiences. I am genuinely enthusiastic about applying my customer service expertise to contribute to a team that shares my commitment to satisfaction and strives for excellence in support. With my unwavering dedication, skills, and passion for customer service, I stand as an asset to any organization seeking to surpass expectations and achieve lasting success.
Overview
6
6
years of professional experience
Work History
Customer Service Messaging Specialist
The Office Guru
02.2024 - Current
- As a messaging specialist for Vacasa, my role revolves around assisting customers in booking accommodations and addressing any concerns they may have throughout their stay.
- This involves providing detailed information about available properties, amenities, pricing, and booking procedures.
- Additionally, I am responsible for handling inquiries about reservation modifications, cancellations, and any issues that may arise during the guests' stay, such as maintenance requests or complaints.
- My primary objective is to ensure a seamless and satisfactory experience for customers, fostering trust.
Receptionist
Day and Night Beauty Salon and Spa
10.2023 - 01.2024
- Working with this company has truly been an honor. As a receptionist, my role extends beyond the traditional front desk responsibilities.
- I take pride in creating a bright and welcoming atmosphere that enhances the overall positive experience for our clients.
- Operating as the second level below my manager, I play a crucial role in maintaining order within the workplace. This involves efficiently distributing services to technicians, overseeing sanitation duties, implementing and managing schedules, and engaging with clients daily.
- My commitment lies in ensuring smooth operations and a positive interaction for everyone involved.
Office Administrator
KPMG (chartered Accountants)
09.2023 - 10.2023
- During my time at KPMG, my primary responsibilities revolved around administrative tasks related to document preparation and distribution.
- These duties included preparing letters and checks, carefully placing them into envelopes, and then signing and stamping them for postage, whether for local or international mailing.
- My role played a crucial part in ensuring timely and accurate communication and financial transactions for the organization.
Customer Service Representative (Subject Matter Expert)
Conduent
12.2021 - 08.2023
- As a valued member of an exceptional team, I consistently made significant contributions to its ongoing growth, and exceeded performance expectations.
- My dedication and outstanding performance were duly acknowledged, resulting in a well-deserved promotion to the position of Subject Matter Expert.
- In this capacity, my primary responsibilities entailed working closely with new hires, providing guidance in the application of our knowledge materials, and offering support to seasoned agents in addressing challenging questions.
Collections agent
Sutherland
09.2021 - 12.2021
- In this role, my responsibilities entailed the development of various payment plans aimed at aiding customers in rectifying their overdrawn accounts.
- Although this task represented a novel challenge for me, the experience proved to be immensely valuable, as my performance steadily improved with the application of acquired knowledge.
Sales Representative and Customer Service Representative
Kalls Group of Companies/ GG Efficiency
01.2019 - 08.2021
- In my role as a sales representative, my primary responsibility involved engaging with customers and promoting vehicle warranty services.
- Although I encountered challenges in this position, particularly in the aspect of closing sales, my employer recognized my potential and decided to transfer me to another department. In the Customer Service department, I became known for my commitment to educating customers and cultivating strong client relationships
- This dedication led to my promotion to the role of Team Lead and department overseer.
- In this capacity, I successfully bridged the gap between our clients and the company, while effectively guiding and motivating the team to achieve success.
Teacher's Assistant
Saviors Place Academy
09.2018 - 12.2018
- In my role as a teacher's assistant, I provided valuable support to educators in their daily tasks.
- My versatility as an individual extended beyond the classroom, as I also actively participated in the After Care and Lunch teams, demonstrating a commitment to contributing to various aspects of the school's operations.
Education
High School Diploma -
Holy Childhood High School
Jamaica 06.2018
General Studies Certificate -
Greater Portmore Primary
Jamaica 07.2013
Skills
- Initiative-taking
- Problem-Solving
- Effective Communication
- Continuous Learning and Adaptability
- Team Collaboration
- Microsoft Proficient
- Documentation Management
- Customer Relations
References
- Supervisor: Finote Forrest, Conduent, 10-15 Grenada Way, Kingston, (876) 218-5976, Finote.Forrest@conduent.com
- Bishop Byron Williams, Olivet United Holiness Church of God, 2 ¼ Sommerset Avenue, Franklyn Town, Kingston, 16, (876) 470-5794
Timeline
Customer Service Messaging Specialist
The Office Guru
02.2024 - Current
Receptionist
Day and Night Beauty Salon and Spa
10.2023 - 01.2024
Office Administrator
KPMG (chartered Accountants)
09.2023 - 10.2023
Customer Service Representative (Subject Matter Expert)
Conduent
12.2021 - 08.2023
Collections agent
Sutherland
09.2021 - 12.2021
Sales Representative and Customer Service Representative
Kalls Group of Companies/ GG Efficiency
01.2019 - 08.2021
Teacher's Assistant
Saviors Place Academy
09.2018 - 12.2018
High School Diploma -
Holy Childhood High School
General Studies Certificate -
Greater Portmore Primary