Jessica Jordine Smith
Kingston
Summary
Experienced professional with over three years of customer service and administrative background. Proficient in communication, multitasking, and problem-solving. Dedicated to providing exceptional service. Recognized for maintaining a positive attitude in high-pressure situations and collaborating effectively with team members to achieve success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Remote)
GigCX Marketplace
02.2025 - Current
- Managed incoming calls, processing an average of 100 orders per day with a 90% accurate rate.
- Input orders promptly into the online ordering system/POS software.
- Successfully upsold additional products, (drinks, desserts, specials) increasing average order value by 15%
- Provide customers with menu information, delivery times, and promotions.
- Achieve a 30% increase in customer satisfaction rating by improving the handling of queries and concerns.
- Follow franchise policies, scripts, and quality standards for customer service.
Pharmacy Assistant
Goodwill Pharmacy
07.2020 - 01.2025
- Conducted regular inventory checks to ensure stock accuracy and product availability.
- Updated and maintained inventory records in the pharmacy management system for over 500 products.
- Processed customer transactions using the point-of-sale system with an 80% accuracy rate.
- Resolved payment discrepancies and customer concerns, achieving an 80% first-contact resolution rate.
- Answered incoming calls and provided accurate, personalized information based on client needs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Input patient information into computer system for prescription orders.
Customer Service Representative
Windsor Wellness Centre
06.2019 - 11.2019
- Schedule, confirm, and update patient appointments.
- Answer and direct phone calls and respond to emails.
- Maintain patient records and ensure data accuracy.
- Provide exceptional customer service and support to patients and their families.
- Verify patient information and insurance details.
- Collect co-pays and handle basic billing inquiries.
Education
Secretarial Qualifying Certification -
The Management Institute for National Development (MIND)
09.2024
Supervisory Management Certification - undefined
Vocational Training Development Institute (VTDI)
07.2024
Diploma in Healthcare - undefined
ANI Learning Academy
07.2019
Certificate in City and Guild Mathematics & English Level 3 - undefined
ANI Learning Academy
07.2019
Business Administration Level 2 - undefined
Heart Trust NTA Institute
02.2019
High School Diploma - CXC Completed Science, EDPM & Foods & Nutrition
Mavis Bank High School
07.2015
Skills
- Attention to Detail
- Time Management & Multitasking
- Analytical Skills
- Zendesk & Salesforce
- Communication (Verbal & Written)
- Excellent Customer Service
- Critical Thinking & Problem Solving
- Adaptability & Team Collaboration
- Sales & Upselling Techniques
- Data Management (Microsoft Excel, Zendesk, Salesforce)
Timeline
Customer Service Representative (Remote)
GigCX Marketplace
02.2025 - Current
Pharmacy Assistant
Goodwill Pharmacy
07.2020 - 01.2025
Customer Service Representative
Windsor Wellness Centre
06.2019 - 11.2019
Supervisory Management Certification - undefined
Vocational Training Development Institute (VTDI)
Diploma in Healthcare - undefined
ANI Learning Academy
Certificate in City and Guild Mathematics & English Level 3 - undefined
ANI Learning Academy
Business Administration Level 2 - undefined
Heart Trust NTA Institute
High School Diploma - CXC Completed Science, EDPM & Foods & Nutrition
Mavis Bank High School
Secretarial Qualifying Certification -
The Management Institute for National Development (MIND)
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