Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Clough

528 North Ridgefield Ave,Bridgeport Connecticut

Summary

Dynamic professional with a proven track record in patient care and customer service, notably at Caregivers Home Solution. Excelled in multitasking and emotional support, enhancing client satisfaction and loyalty. Achieved top performer status by exceeding sales targets, demonstrating exceptional time management and adaptability. Skilled in vital signs documentation and effective communication, I consistently deliver superior results.

Overview

4
4
years of professional experience

Work History

Patient Care Assistant

Caregivers Home Solution
06.2023 - Current
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Customer Service Representative

Ibex Global
09.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Sales Representative

Jamaica Plumbing Supplies.
02.2020 - 06.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintain up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • I worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Education

High School Diploma -

Greater Portmore High School
Jamaica
07.2017

Skills

  • Vital Signs Documentation
  • Multitasking ability
  • Written and verbal communication
  • Emotional Support
  • Light Housekeeping
  • Support Services
  • Time Management
  • Adaptable

Accomplishments

  • Dancing Award
  • Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.

Timeline

Patient Care Assistant

Caregivers Home Solution
06.2023 - Current

Customer Service Representative

Ibex Global
09.2021 - 10.2022

Sales Representative

Jamaica Plumbing Supplies.
02.2020 - 06.2021

High School Diploma -

Greater Portmore High School

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Jessica Clough