Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
References
Hobbies and Interests
CO-CURRICULAR COMMUNITY RECORD
Timeline
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Jerome Young

Summary

I consider my greatest achievement to be when I was able to increase my team's issue resolution and customer satisfaction in my previous role as a team lead. I accomplished this by analyzing customer data to identify areas of improvement, developing new strategies, and training the team on effective communication and customer service. I also maintained strong relationships with key clients and followed up on their feedback to continuously improve our products and services.

Overview

12
12
years of professional experience

Work History

Team Lead Representative

Ibex Global
09.2019 - 09.2024
  • Addressing customer concerns for a telecommunication company
  • Solving technical problems of clients and sell company’s products to current and prospective customers

Merchandiser

Caribbean Cream
04.2019 - 07.2019
  • Responsible for packaging, labeling, and storing units daily

Representative

Club Q’s
12.2017 - 12.2018
  • Reporting to senior personnel daily on performance and attendance of workforce staff while being the direct contact of support to address problems and render support where necessary
  • Also responsible for operating transportation vehicles for the company

Welder

Weld Experts Ltd
09.2012 - 11.2017
  • Responsible for assembling pieces of metal together and repairing damage in metal components using heavy machinery that emits high heat, melting the metal into shape
  • My duties include reviewing blueprints, cutting metal into the appropriate shape and smoothing molten metal to remove creases

Education

High School Diploma - undefined

Muchette High School
06.2011

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Workplace safety
  • Complaint resolution
  • Regulatory compliance
  • Key performance indicators
  • Equipment maintenance
  • Invoice verification
  • Client communication
  • Employee training
  • Task delegation
  • Work assignment delegation
  • Employee engagement
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Staff training
  • Mentoring
  • Complex Problem-solving
  • Quality improvement
  • Issue resolution
  • Flexible schedule
  • Cash handling
  • Overseeing daily activities
  • Client service
  • Giving constructive feedback
  • Documentation and reporting
  • Team Check-ins
  • Onboarding and orientation
  • Safety processes and procedures
  • Safety
  • Client support
  • Shift scheduling
  • Technical support
  • Call center operations
  • Expectation setting
  • Sales expertise
  • Overtime management
  • Telemarketing expertise
  • Verbal and written communication
  • Team assessment
  • Multitasking
  • Active listening
  • Organizational skills
  • Multitasking Abilities
  • Decision-making
  • Task prioritization

ADDITIONAL INFORMATION

Work Authorization: Jamaica
Languages: English (native)

References

  • Dexter, Anderson, Former Operations Manager, 3rdworldalliance@gmail.com, 876-5323618, Ibex Global
  • Melisa, Harris, Former Trainer, melisaharris1995@gmail.com, 8763743513, Ibex Global

Hobbies and Interests

Pool sport, Innovation, Customer Service, Charity and philanthropy

CO-CURRICULAR COMMUNITY RECORD

Youth Development Club Cadet Corp Mathematics Club Speech and Drama Club Track & Field Team

Timeline

Team Lead Representative

Ibex Global
09.2019 - 09.2024

Merchandiser

Caribbean Cream
04.2019 - 07.2019

Representative

Club Q’s
12.2017 - 12.2018

Welder

Weld Experts Ltd
09.2012 - 11.2017

High School Diploma - undefined

Muchette High School

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Jerome Young