Jermaine Harris
Houseman
Kingston
Summary
Proven Houseman with a track record of enhancing guest satisfaction at prestigious resorts. Leveraged effective communication and detail-oriented skills to increase housekeeping efficiency and address guest needs promptly. Adept at working in team settings, demonstrating adaptability, and contributing to a welcoming guest environment.
Overview
2
2
years of professional experience
Work History
Houseman
Sugarloaf Resort
11.2024 - 04.2025
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Reported found guest articles and merchandise damage to managers on duty.
- Changed bed linens and collected soiled linens for cleaning.
Houseman
Opal Sands Resort
11.2023 - 04.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Houseman
Harborside Hotel, Spa & Marina
04.2023 - 11.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Filed maintenance work order forms to notify maintenance of needed repairs.
Education
Bachelor of Arts - Information Systems
University of The West Indies
Kingston, Jamaica 05.2001 -
Skills
Guest Service
Team Player
Effective Communication
Detail-Oriented
Adaptability
Conflict Resolution
Time management
Timeline
Houseman
Sugarloaf Resort
11.2024 - 04.2025
Houseman
Opal Sands Resort
11.2023 - 04.2024
Houseman
Harborside Hotel, Spa & Marina
04.2023 - 11.2023
Bachelor of Arts - Information Systems
University of The West Indies
05.2001 -
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