Jermaine Campell
Browns Town,St Ann
Summary
Experienced customer service professional with 4+ years in hospitality and chemical order support. Expertise in training staff, monitoring service quality, and resolving complaints efficiently. Coordinates with teams to enhance order accuracy and customer satisfaction while analyzing feedback to drive service improvements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Manager
Dian's Chemical & More
Browns Town, St Ann
04.2023 - Current
- Resolved escalated customer complaints promptly and professionally to maintain customer satisfaction.
- Trained representatives on product knowledge and service steps to enhance customer interactions.
- Analyzed customer feedback to identify actionable service quality improvements.
- Coordinated order processing with warehouse and sales teams.
- Supported customer service for chemical orders at Dian's Chemical & More.
Customer Service Representative
Moon palace jamaica grand
Ocho Rios, St Ann
02.2020 - 03.2022
- Drove higher customer satisfaction through prompt problem resolution and knowledgeable, friendly service.
- Delivered accurate answers to customer inquiries, contributing to informed decision-making and positive customer interactions.
- Managed guest concerns with calm communication, ensuring adherence to hotel service standards and enhancing guest experience.
- Presented resort amenities, dining options, and activity schedules, facilitating informed guest planning and satisfaction.
Education
High School Diploma -
Aabuthnott Gallimore High School
St Ann07-2013
Skills
- Customer relationship management
- CRM software
- Order processing
- Issue resolution
- Service quality monitoring
- Team development
Timeline
Customer Service Representative Manager
Dian's Chemical & More
04.2023 - Current
Customer Service Representative
Moon palace jamaica grand
02.2020 - 03.2022
High School Diploma -
Aabuthnott Gallimore High School