Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jerisha Coke

Jerisha Coke

Data Entry

Summary

Accomplished and dedicated customer service representative with a strong focus on providing exceptional customer experiences and driving business success. Possessing extensive experience in the field, I bring a broad range of essential skills for delivering outstanding service. Expertise in multitasking, attention to detail, and strong data entry skills. Excel in communication and proficient in Microsoft Office. Proven track record in filing documents and effectively managing time.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Loan Officer

Blessed Loans Limited
05.2018 - Current
  • Ensure customer satisfaction through follow-up calls and a friendly and professional demeanor
  • Assist customers with loan agreement forms
  • File and organize essential documents.

Steward (CSR)

Denbigh Show Jamaica Agricultural Society
08.2016 - 08.2019
  • Assist judges with customers' exhibits
  • Organize customers' exhibits for display
  • Document winning exhibits selected by the judges.

Cashier

Sweet Tooth Pastry
01.2015 - 03.2018
  • Manage inventory and stock-taking procedures
  • Collect payment for customer purchases with accuracy and efficiency
  • Bag and package customer purchases with care and attention to detail
  • Maintain a balanced and accurate cash register
  • Memorize customer orders to ensure quick and accurate service.

Plaza Manager

City Plaza
04.2015 - 02.2017
  • Answer outbound/inbound calls with professionalism and warmth
  • Greet customers and assist as needed
  • Prepare rental lease forms for new customers
  • Collect and deposit rents accurately
  • Write receipts and provide follow-up support to customers.

Office Clerk

Best Quality Trusting & Construction Limited
05.2009 - 06.2010
  • File and organize important documents
  • Process transactions to complete customer payments
  • Answer telephone calls, take messages, and distribute them to appropriate personnel
  • Provide pricing information and answer customers' questions.

Education

Information Technology -

McGrath High School (Evening)
08.2024

City & Guilds Stage 2 English Skill - undefined

HEART Trust/NTA
08.2024

City & Guilds Stage 2 Mathematics Skill - undefined

HEART Trust/NTA
08.2024

Customer Service Job Certificate - undefined

HEART Trust/NTA
08.2023

Administrative Support - undefined

Alison Online Course
01.2022

Fundamental of Customer Engagement (BPO) - undefined

HEART Trust
03.2018

Skills

  • Time Management
  • Communication
  • Data Entry
  • Customer service-focused
  • Data Collection
  • Building rapport

Timeline

Loan Officer

Blessed Loans Limited
05.2018 - Current

Steward (CSR)

Denbigh Show Jamaica Agricultural Society
08.2016 - 08.2019

Plaza Manager

City Plaza
04.2015 - 02.2017

Cashier

Sweet Tooth Pastry
01.2015 - 03.2018

Office Clerk

Best Quality Trusting & Construction Limited
05.2009 - 06.2010

City & Guilds Stage 2 English Skill - undefined

HEART Trust/NTA

City & Guilds Stage 2 Mathematics Skill - undefined

HEART Trust/NTA

Customer Service Job Certificate - undefined

HEART Trust/NTA

Administrative Support - undefined

Alison Online Course

Fundamental of Customer Engagement (BPO) - undefined

HEART Trust

Information Technology -

McGrath High School (Evening)
Jerisha CokeData Entry