Jerangela Lodowica
St.Catherine,01
Summary
Dedicated service professional with over 11 years of frontline and back-end support experience in fast-paced environments. Skilled in building, leading, and nurturing impactful relationships with stakeholders. Proven ability to leverage expertise in service delivery, relationship management, and administrative management which fosters trust, integrity, and results-driven collaboration. Passionate about utilizing my honed skillset to drive exceptional service experiences and strengthen organizational success.
Overview
14
14
years of professional experience
Work History
Administrative Assistant (Supervisory)
JN Group
01.2023 - Current
- Monitor, track and prepare content analysis of daily media articles for JN Group of Companies
- Prepare and seek approval of vendors' request along with the department expenditure
- Support internal communication channels with reviewing social media content for wider staff network
- Collaborate with stakeholders to execute events
- Prepare presentations for the department lead(s) as needed
- Prepare reports for JN Group board, monthly and quarterly basis on consultation with executive and Strategy Management Office
- Compile and co-ordinate Annual Reports on consultation with team lead(s)
- Support and monitor daily operations
- Review and update policies and procedures for the department
- Organise, support and monitor department's CD archives upon request from CEO's executive
- Record minutes for meetings and follow-up on action items
- Seek approval for staff compensation entitlements.
- Prepare speech as required for JN speaker(s)
- Prepare and disseminate letters, memos, and written correspondence as required
- Coordinate mailing including sorting mail, preparing packages for shipping via courier service or postal service.
- Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintain updated copy of suppliers' listing
- Train and provide oversight to new hires,interns
- Provide administrative support to the executive team, including scheduling meetings and managing calendars.
- Answer telephones to take messages or redirect calls to appropriate colleagues.
- Provide and direct technical assistance to team mates with computer hardware and software issues when needed.
Customer Experience Officer-Quality Assurance (Clerical)
JN Bank
01.2021 - 01.2023
- Implemented, coordinated and planned events for Bank staff
- Supported customer service professionals with training.
- Managed JN corporate mailboxes in keeping with the organization's standards and customer satisfaction levels through surveys and feedback forms.
- Disseminated communication to members via SMS and emails.
- Curated rewards program for service professionals.
- Build and maintain relationships through the renewal reminder program.
- Liaised between customers and sales officers on business conversion.
Ecommerce Customer Representative
JN General Insurance Company
01.2018 - 10.2021
- Identified opportunities for upselling additional JNGI services based on customer needs.
- Strengthened customer retention by offering discount options.
- Monitored online performances and report anomaly
- Updated system with order specifics and customer details, preferences, and billing information.
- Conducted regular follow-up calls with customers after resolving their issues.
Insurance Agent
JN General Insurance
01.2015 - 09.2018
- Identified opportunities for upselling additional JN products
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Build and maintain relationships through renewal reminder programme.
Administrative Assistant
George Williams Agency
07.2011 - 07.2015
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Managed office supplies inventory and placed orders when necessary.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
Education
Certificate - Project Management
Northern Caribbean University
02-2025
Masters - Management and Team Management
ENEB School of Business
12-2023
Specialised Diploma - Coaching and NLP
University of The Commonwealth Caribbean
12-2023
Bachelor's Degree - Business Administration
University College of The Caribbean
12-2021
Certificate - Customer Relations Service
Northern Caribbean University
03-2021
Certificate - Supervisory Management
UWI Open Campus
07-2017
Skills
- Adaptable
- Ms Word
- Canva
- PowerPoint
- Multi-tasking
- Initiative-driven
- Time management
- Team building
- Event planning
- Effective communication
- Stakeholder collaboration
- Appointment scheduling
- Business correspondence
- Documentation and recordkeeping
- Writing reports
- Verbal communication
Affiliations
- Certification of Participation( NCB Scholarship) - Customer Service in Social Media
- Secretary for JN Sports & Social | 2022-Present
- Club President of the Leo Club of Portmore 2022-2023
- Culture Ambassador- JN ( 2021-2022)
- Customer Service Dart Value Awardee JNGI (2017)
Accomplishments
Honor Role, Two consecutive years University College of the Caribbean
References
References available upon request.
Timeline
Administrative Assistant (Supervisory)
JN Group
01.2023 - Current
Customer Experience Officer-Quality Assurance (Clerical)
JN Bank
01.2021 - 01.2023
Ecommerce Customer Representative
JN General Insurance Company
01.2018 - 10.2021
Insurance Agent
JN General Insurance
01.2015 - 09.2018
Administrative Assistant
George Williams Agency
07.2011 - 07.2015
Certificate - Project Management
Northern Caribbean University
Masters - Management and Team Management
ENEB School of Business
Specialised Diploma - Coaching and NLP
University of The Commonwealth Caribbean
Bachelor's Degree - Business Administration
University College of The Caribbean
Certificate - Customer Relations Service
Northern Caribbean University
Certificate - Supervisory Management
UWI Open Campus
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