Jozette Aikman
Jamaica
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. A very organized individual who is willing to learn new things as time progresses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reservation Agent
Arise Virtual Solutions Inc.
10.2023 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, handling inquiries for services like accommodation, transportation, and tours.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Banking Customer Service Representative
Sutherland Global
11.2020 - 10.2023
- Resolve customer complaints and inquiries regarding account services, fees, and banking policies, providing clear and concise information.
- Made product recommendations or services to customers base on their needs and preferences.
- Assist borrowers in the process of applying for loans.
Customer Service Representative
Advantage Communications Inc
02.2018 - 11.2019
- Receives and responds to potential or existing customers providing world-class customer care, handling billing inquiries, and realizing new sales opportunities through communication mediums of telephone, chat, and Email.
- Develops in-depth and comprehensive knowledge of all products and/or service offerings provided by the client.
Customer Service Representative
Hinduja Global Solutions
07.2016 - 12.2017
- Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services.
- Provided accurate, valid, and complete information by using the right methods/tools.
- Resolved issues and troubleshoot technical problems.
Education
High School Diploma -
Papine High School
06.2012
Skills
- Communication Skills
- Problem Solving
- Collaboration & Teamwork
- Attention to details
- Management Skills
- Interpersonal Skills
- Time Management
- Adaptability
- Decision Making
Certification
Caribbean Secondary Examination Council (CSEC)
Languages
English - Native
References
Available upon request
Timeline
Reservation Agent
Arise Virtual Solutions Inc.
10.2023 - Current
Banking Customer Service Representative
Sutherland Global
11.2020 - 10.2023
Customer Service Representative
Advantage Communications Inc
02.2018 - 11.2019
Customer Service Representative
Hinduja Global Solutions
07.2016 - 12.2017
High School Diploma -
Papine High School
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