Jenese Colquhoun

Report directly to the Director of CXM Jamaica

-Manage end-to-end procurement, including purchase orders, invoices and vendor payments, ensuring compliance.

-Contribute to budget management efforts by tracking expenditures and submitting timely expense reports.

- Building vendor relationships and addressing purchasing needs across three sites (Portmore, Montego Bay, Kingston).
- Support departmental engagement initiatives and client visits to improve efficiency and teamwork.

-Managed polling stations, verified voter eligibility, and supervised election day workers.
- Assisted the Returning Officer with EDW appointments and oath administration.
- Oversaw the collection and distribution of election day supplies.

- Evaluated interviewers performance and provided feedback to ensure goal achievement during crime survey
- Supervised interviewers and clarified enumeration district boundaries within the zone.
- Planned and organized enumeration exercises, ensuring timely completion.
- Reviewed and approved questionnaires and visit records for accuracy.
- Prepared and submitted reports, and conducted quality control checks

-Supervised census takers and clarified enumeration district boundaries.
- Planned and organized enumeration exercises within the supervisory zone.
- Reviewed and approved questionnaires and visit records for accuracy.
- Prepared reports and conducted quality control checks.

-Delivered engaging online training sessions to large groups, improving knowledge retention and performance.
- Monitored trainee progress, provided feedback and supported learning utilizing training materials.
- Assessed trainee performance and selected Census Takers and Supervisors.

-In charge of the polling station with the responsibility of checking Elector’s eligibility to vote
-Checked and ensure that all the necessary documents were provided onsite, check off and counted ballots and advised electors on the procedures for voting as well as setting up polling station.
-Liaise with members of the respective parties in ensuring a free and fair voting process
- Prepare polling station accounts, preliminary counts and other documents as trained.

Reported directly to the Senior Business Unit Manager

-Managed end-to-end bi-weekly payroll, ensuring accuracy, compliance, and timely submission.
- Updated employee records, maintaining data integrity and confidentiality.
- Conducted onboarding sessions and payroll training for new hires.
- Organized motivational events, client appreciation activities, and newsletters to boost engagement.
- Oversaw office operations, including inventory management for seamless business support.
- Coordinated employee documentation (e.g., job letters, P24, NHT) with HR for staff needs.

-In charge of the polling station with the responsibility of checking Elector’s eligibility to vote -Checked and ensure that all the necessary documents were provided onsite, check off and counted ballots and advised electors on the procedures for voting as well as setting up polling station. -Liaise with members of the respective parties in ensuring a free and fair voting process - Prepare polling station accounts, preliminary counts and other documents as trained.

Promoted within 2 months for exceptional performance in a fast-paced call center.

- Provided top-tier customer service, resolving inquiries and supporting agents as a second-level expert.
- Liaised with Level 1 associates to ensure accurate information and issue resolution.
- Improved team efficiency and customer satisfaction through strong problem-solving and adaptability.

-Verified voter eligibility and recorded voter details.
- Assisted the Presiding Officer with document checks, ballot counting, and voter guidance.
- Posted election forms and liaised with party representatives to ensure fair elections.