Jemile Jarrett
Whithorn PO Longwood District Savanalamar
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Etech Global Services Inc
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Kitchen Administrator
Sandals Negril Beach Resort & Spa
01.2024 - 06.2024
- Managed vendor relationships, negotiating contracts and pricing structures for cost-effective purchasing decisions.
- Developed a system for proper storage of ingredients according to their shelf life, reducing spoilage rates significantly.
- Coordinated staff schedules to ensure adequate coverage during peak service hours.
Retail Sales Agent
Hilton Rose Hall Resort & Spa
03.2021 - 12.2023
- Increased sales by providing exceptional customer service and product knowledge.
- Elevated store visual standards by creating attractive displays that showcased products effectively.
- Collaborated with team members to achieve overall store sales goals and provide excellent customer experiences.
Customer Service Representative
ITel BPO
02.2018 - 01.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate Degree in Business Studies -
Montego Bay Community College
Montego Bay, St James07-2020
Data Operation -
Knockalva Technical High School
07-2014
CXCs -
Petersfield High School
Westmoreland, Jamaica07-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Attention to detail
- Time management
- Problem-solving skills
Timeline
Customer Service Representative
Etech Global Services Inc
08.2024 - Current
Kitchen Administrator
Sandals Negril Beach Resort & Spa
01.2024 - 06.2024
Retail Sales Agent
Hilton Rose Hall Resort & Spa
03.2021 - 12.2023
Customer Service Representative
ITel BPO
02.2018 - 01.2021
Associate Degree in Business Studies -
Montego Bay Community College
Data Operation -
Knockalva Technical High School
CXCs -
Petersfield High School
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