Jelisa Jamieson
Norwood,Massachusetts
Summary
Dedicated professional with expertise in debt recovery and customer service. Known for patience, persistence, and effective communication skills, contributing to efficient debt resolution and enhanced customer satisfaction.
Overview
3
3
years of professional experience
Work History
Debt Collector
Conduent
Remote
11.2025 - 08.2026
- Utilized negotiation techniques to successfully recover outstanding debts while maintaining positive customer relations.
- Implemented process improvements that enhanced efficiency in debt collection workflows and reduced resolution times.
- Analyzed account records to identify discrepancies and ensure accurate billing practices for clients.
- Developed and maintained comprehensive documentation of interactions with debtors to support compliance efforts.
Customer Service Representative
Teleperformance USA
Florida, USA
02.2023 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate product information and support to enhance customer satisfaction.
- Utilized CRM software to track interactions and streamline service processes.
- Assisted in training new representatives on service protocols and best practices.
Education
Associate of Arts - Communications
MassBay Community College
Wellesley05.2024
Skills
- Debt recovery
- Skip tracing techniques
- Negotiation skills
- Client relations
- Call center experience
- Goal-oriented mindset
- Stress tolerance
Timeline
Debt Collector
Conduent
11.2025 - 08.2026
Customer Service Representative
Teleperformance USA
02.2023 - 09.2025
Associate of Arts - Communications
MassBay Community College