Hi, I’m
Jelani Card
Montego Bay,St. James
Summary
Dynamic professional with a proven track record at Carville Car Rentals, adept in fleet management and enhancing customer satisfaction. Skilled in reservation management and fostering strong interpersonal relationships, I've significantly contributed to revenue growth and operational efficiency. My expertise includes a blend of hard skills like vehicle knowledge and soft skills such as effective communication, driving both client loyalty and business success.
Overview
4
years of professional experience
Work History
Carville Car Rentals
Car Rental Agent
08.2020 - Current
Job overview
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
TRVLR International
Guest Experience Specialist
09.2022 - 02.2024
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
Robinson’s Counselling Services
Administrative Assistant
01.2022 - 11.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
University of The West IndiesJamaica
Bachelor of Science from Marketing
11-2025
Skills
- Team player mentality
- Reservation management
- Policy comprehension
- Strong multitasking
- Vehicle knowledge
- Fleet management
- Car maintenance awareness
- Strong interpersonal skills
- Customer service
- Verbal and written communication
- Flexible schedule
- Time management
Timeline
Guest Experience Specialist
TRVLR International
09.2022 - 02.2024
Administrative Assistant
Robinson’s Counselling Services
01.2022 - 11.2022
Car Rental Agent
Carville Car Rentals
08.2020 - Current
University of The West Indies
Bachelor of Science from Marketing
Similar Profiles
Terry SetzerTerry Setzer
Finance Director at Carville Chrysler Dodge Jeep RamFinance Director at Carville Chrysler Dodge Jeep Ram
DANIEL QuintanaDANIEL Quintana
Rental Broker at Elite Exotic Car Rentals LvRental Broker at Elite Exotic Car Rentals Lv
Cory FradinCory Fradin
Detail Manager at Practicar Car and Truck RentalsDetail Manager at Practicar Car and Truck Rentals
DANIELLE FLETCHERDANIELLE FLETCHER
Data Protection & Compliance Consultant at Knox Community CollegeData Protection & Compliance Consultant at Knox Community College
Tanisha LeeTanisha Lee
Customer Experience Associate II at Centerwell Pharmacy (Humana)Customer Experience Associate II at Centerwell Pharmacy (Humana)