Jean-Paul Richards
Kingston,01
Summary
To utilise my diverse skill set and God-given talents in a dynamic professional environment. Focused on driving career growth, optimising productivity, and fostering a high-performing team through strong leadership qualities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Optimum Jamaica
01.2024 - Current
- Troubleshoot technical issues with equipment and services
- Address billing inquiries by assessing payment history
- Ensure customer satisfaction with products and services
- Adjust rates and issue credits (loyalty and appreciation)
- Communicate service outages and educate on credit policies
- Upsell and cross-sell products and services
- Promote and sell optimum products and services
- Update customer files and information
- Process payments and assist with payment plans
- Handle customer complaint calls with empathy and understanding
- Schedule technician appointments
- Retain customer base and advise on cost-saving measures
Special Support Officer
01.2022 - 01.2024
- Coordinate and participate in Road Safety Outside Broadcasts, effectively disseminating information to the public
- Generate quotations, invoices, and reports for Government Motor Vehicle Inspection Services (GMVIS) and Driving Assessment
- Create and manage databases and records for Government Driving Assessment, ensuring accurate and up-to-date information
- Sensitise the public on road and vehicular safety through various outreach initiatives
- Develop financial reports for GMVIS and Government Garage Certification, contributing to transparent financial practices
- Plan and manage funds generated for GMVIS, ensuring efficient utilization
- Ensure compliance with the Road Traffic Act (2018) and Government Motor Vehicle Comprehensive Policy for Transport Managers and government drivers
- Maintain strong external relationships with transport managers, providing quality service and addressing their needs
- Monitor the Traffic Tickets management system, ensuring timely resolution for individuals with outstanding tickets and warrants
- Ensure prompt delivery of GMVIS reports within specified time frames
Administrative Assistant (Acting)
04.2022 - 07.2022
- Process and administer Gun Powder and Explosives Licences, ensuring strict adherence to the Gun Powder and Explosives Act (1925) for public safety and regulatory compliance
- Coordinate background checks on applicants by sending correspondence to the Commissioner of Police and Commissioner of Mines, facilitating checks through the National Intelligence Bureau and ensuring competence assessments for Ministry of Transport and Mining (MTM) approval
- Assist in organising Executive Management Meeting presentations and Unit briefs for the MTM
- Coordinate high-level stakeholder site visits for projects and investor interests on behalf of the MTM
- Contribute to SWOT Analysis sessions for the Squatter Relocation Project at Jamaica Railway Corporation
- Manage the unit budget using the Government Financial Management System (GFMS)
- Create subsistence claims for officers within the Projects Unit at MTM
- Monitor mails and maintain an organized filing system for the Projects Unit
Data Entry Officer (Acting)
Road Safety Unit
02.2022 - 03.2022
- Enter precise data into the Interactive Mapping and Accident Analysis Platform (IMAAP) software, producing accurate statistical reports for road safety stakeholders
- Supervise and quality-check data entered by junior data entry officers, ensuring data integrity and reliability
- Monitor the functionality and maintenance of the IMAAP database program, troubleshooting issues and ensuring optimal performance
File Clerk
National Water Commission
07.2019 - 08.2019
Accounting Clerk (Acting)
Island Traffic Authority
01.2022
Private Tutor
01.2021
Intern
Konnexx Services Limited
07.2018
Education
University of the Commonwealth of the Caribbean
01.2023
European Development Bank E-Learning
01.2023
John Hopkins University
01.2022
CAPE Diploma -
Kingston College
01.2020
Honours Diploma -
Rollington Town Primary
01.2013
Skills
- Crash Investigation
- Crash Analysis
- Financial Management
- Financial Planning
- Strategic Decision Making
- Strategic Planning
- Customer Relationship Management
- Communications Management
- Motivational Leadership
- Research
- Data Analysis
- Upselling
- Cross selling
- Debt Collections
- Payment Processing
- Word Processing
- PowerPoint
- Spreadsheet Management
- Database Management
- Computer Programming
- Pascal
- Python
- Java
- C
- Interpersonal Skills
- Adaptability
Certification
- University of the Commonwealth of the Caribbean, Supervisory Management, Financial Securities Management
- John Hopkins Accident Research Unit, Road Traffic Injury Prevention for Low- and Middle-Income Countries
- Ruth Consultancy LLP, Event Data Recording use in Traffic Crash Reconstruction - Technician and Data Analysis
- Forensic Training Group LLP, Traffic Accident Investigation and Reconstruction for Multiple Vehicle Traffic Accident Analysis and Energy Methods in Traffic Crash Investigation
- Lund University, Road Safety Engineering Swedish Traffic Conflict Technique
- Forensic Reconstruction Specialists Incorporated, Pedestrian and Bicycle Crash Investigation
- Dr. Patrick Robbins Consultancy, Human Factors in Crash Investigation
- European Bank, Road Safety Engineering
Accomplishments
- Honours Diploma
- CAPE Diploma
- CSEC Certificate in Business Studies
- Outstanding Performance in Principles of Business
- Outstanding Performance in Information Technology
- Certificate of achievement for in-depth product knowledge and outstanding attendance (Optimum)
- Enhanced customer service communications between transport managers and the GMVIS team, resulting in improved client satisfaction.
- Generated internationally acclaimed reports for accident investigations, providing valuable insights to transport managers.
- Top Male Performer at Optimum (06/01/24)
Special Projects Workshops
- Contributed as the National Data Contributor for the 5th Global Status Report on Road Safety 2023 for the World Health Organization.
- Contributed to the successful rewrite of the Traffic Ticket Management System, enhancing its efficiency and effectiveness.
- Participated in workshops on Sexual Harassment Sensitization to promote a safe and respectful workplace.
- Participated in workshops on Emotional Intelligence Skills, fostering a positive and collaborative work environment.
References
- Levan Freeman, Justice of the peace, (876) 875-3074
- Kenute Hare, Director, Island Traffic Authority, (876) 820-5319, (876) 852-5352
Hobbies and Interests
- Jamaica Combined Cadet Unit
- Kingston College Student Council
- Kingston College Robotics Club
- Kingston College Model United Nations Society
- National Council for drug abuse: Peer Educator
- Democracy club
- Kingston College Prefecture
- Kingston College Presidents Club
- Lacrosse
- Chess
Qualifications
English, III, Mathematics, III, Chemistry, III, Integrated Science, II, Information Tech., I, Principles Of Business, I, Office Administration, II, Social Studies, III, Management Of Business U1, IV, Computer Science U1, IV, Communication Studies U1, IV, Management Of Business U2, III, Computer Science U2, III, Caribbean Studies U2, III
Roles And Responsibilities
Coordinate and participate in Road Safety Outside Broadcasts, effectively disseminating information to the public., Generate quotations, invoices, and reports for Government Motor Vehicle Inspection Services (GMVIS) and Driving Assessment., Create and manage databases and records for Government Driving Assessment, ensuring accurate and up-to-date information., Sensitise the public on road and vehicular safety through various outreach initiatives., Develop financial reports for GMVIS and Government Garage Certification, contributing to transparent financial practices., Plan and manage funds generated for GMVIS, ensuring efficient utilization., Ensure compliance with the Road Traffic Act (2018) and Government Motor Vehicle Comprehensive Policy for Transport Managers and government drivers., Maintain strong external relationships with transport managers, providing quality service and addressing their needs., Monitor the Traffic Tickets management system, ensuring timely resolution for individuals with outstanding tickets and warrants., Ensure prompt delivery of GMVIS reports within specified time frames., Enter precise data into the Interactive Mapping and Accident Analysis Platform (IMAAP) software, producing accurate statistical reports for road safety stakeholders., Supervise and quality-check data entered by junior data entry officers, ensuring data integrity and reliability., Monitor the functionality and maintenance of the IMAAP database program, troubleshooting issues and ensuring optimal performance., Process and administer Gun Powder and Explosives Licences, ensuring strict adherence to the Gun Powder and Explosives Act (1925) for public safety and regulatory compliance., Coordinate background checks on applicants by sending correspondence to the Commissioner of Police and Commissioner of Mines, facilitating checks through the National Intelligence Bureau and ensuring competence assessments for Ministry of Transport and Mining (MTM) approval., Assist in organising Executive Management Meeting presentations and Unit briefs for the MTM., Coordinate high-level stakeholder site visits for projects and investor interests on behalf of the MTM., Contribute to SWOT Analysis sessions for the Squatter Relocation Project at Jamaica Railway Corporation., Manage the unit budget using the Government Financial Management System (GFMS)., Create subsistence claims for officers within the Projects Unit at MTM., Monitor mails and maintain an organized filing system for the Projects Unit., Troubleshoot technical issues with equipment and services., Address billing inquiries by assessing payment history., Ensure customer satisfaction with products and services., Adjust rates and issue credits (loyalty and appreciation)., Communicate service outages and educate on credit policies., Upsell and cross-sell products and services., Promote and sell optimum products and services., Update customer files and information., Process payments and assist with payment plans., Handle customer complaint calls with empathy and understanding., Schedule technician appointments., Retain customer base and advise on cost-saving measures.
Timeline
Customer Service Representative
Optimum Jamaica
01.2024 - Current
Administrative Assistant (Acting)
04.2022 - 07.2022
Data Entry Officer (Acting)
Road Safety Unit
02.2022 - 03.2022
Special Support Officer
01.2022 - 01.2024
Accounting Clerk (Acting)
Island Traffic Authority
01.2022
Private Tutor
01.2021
File Clerk
National Water Commission
07.2019 - 08.2019
Intern
Konnexx Services Limited
07.2018
University of the Commonwealth of the Caribbean
European Development Bank E-Learning
John Hopkins University
CAPE Diploma -
Kingston College
Honours Diploma -
Rollington Town Primary
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