Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative

JAY LOMBARD

Network Engineer
Tallahassee,FL

Summary

Driven Network Engineer / Administrator with 25 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

25
25
years of professional experience
3
3
Certificates

Work History

Senior Systems Engineer

Florida Senate
Tallahassee, FL
09.2023 - Current
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Performed root cause analysis to provide resolutions for production issues.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Created manuals and taught training sessions to educate co-workers on new systems.
  • Integrated 20 database and 5 backup servers into enterprise systems.
  • Ownership of SCCM and Intune Endpoint Administration.
  • Project and Tech lead on Windows 11 and MS365 migration.

Network Engineer

Badcock &more
Mulberry, FL
03.2022 - 08.2023
  • Ownership of disaster recovery plan using Veeam Backup & Recovery, including off-site replication and Orchestrator. Veeam One and Enterprise Manager monitoring and reporting.
  • Planned and implemented complex internet and intranet applications on multiple platforms.
  • Developed scripts to integrate and update software products and improve system compatibility.
  • Conducted testing and troubleshooting for various software remotely and onsite for 700+ server sets to maintain operational readiness
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • On-call 24x7 rotation.

Master Data Administrator

Publix Super Markets, Inc
Lakeland, FL
01.2020 - 02.2022
  • Worked with Service Hub (CMMS) to include administration of contract lines
  • Created and maintained material purchasing records in SAP and CMMS
  • Managed hardware, software, and access requests in Request Center for Facilities and Real Estate
  • Delivered pre-determined reports and generated data analysis based on pre-defined queries
  • Supported operations staff in researching data configuration and processing issues
  • Supported multiple departments across four divisions with special projects
  • Developed and maintained key deliverables and 40 divisional templates

Technical Consultant

NCSI, Inc
Salt Lake City, UT
01.2018 - 12.2019
  • Focused on implementations, design, migrations and managed services of IVANTI Endpoint Manager
  • Provided advanced training and knowledge transfer during on-site implementation
  • Presented business leaders with cost-benefit and return-on-investment analysis to drive project planning and execution
  • Oversaw 5 implementation personnel through 20+ professional service engagements
  • Authored user documentation to help train third-party personnel on newly-implemented products

Technical Consultant

Network America, Inc
Clearwater, FL
06.2017 - 01.2018
    • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
    • Proctored both online and in-person technical training courses, supporting client scales ranging from individuals to groups of 10

Technical Consultant/Account Manager

FireScope, Inc
Dallas, TX
02.2014 - 05.2017
  • Designed custom discovery and mapping solutions to accommodate all business operational levels
  • Served as technical escalation and customer service point of contact for 15 accounts
  • Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution

Education

Associates Degree - International Business Management

University of Central Technology
South Africa
01.1994 - 1997.12

Skills

    Time Management

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Software

Word

Excel

Outlook

Acrobat

SAP

Citrix

Windows 11

MS 365

Azure

Certification

Certified Ivanti Engineer

Timeline

Senior Systems Engineer

Florida Senate
09.2023 - Current

Network Engineer

Badcock &more
03.2022 - 08.2023

Master Data Administrator

Publix Super Markets, Inc
01.2020 - 02.2022

Certified Ivanti Consultant

11-2018

Technical Consultant

NCSI, Inc
01.2018 - 12.2019

Technical Consultant

Network America, Inc
06.2017 - 01.2018

Certified NexThink Engineer

07-2014

Technical Consultant/Account Manager

FireScope, Inc
02.2014 - 05.2017

Certified Ivanti Engineer

09-2005

Associates Degree - International Business Management

University of Central Technology
01.1994 - 1997.12
JAY LOMBARDNetwork Engineer