Summary
Overview
Work History
Education
Skills
References
Timeline
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Javel Arel Malcolm

Montego Bay,Saint James Parish

Summary

To be productively engaged in an organization where my skills can be effectively utilized to enable the organization to accomplish its goals, while ensuring my professional growth and development

Professional with comprehensive knowledge of tax regulations and compliance. Expertise in preparing and reviewing tax returns, conducting tax research, and advising on tax strategies. Strong focus on collaboration and delivering results, adaptable to evolving requirements. Known for analytical thinking, problem-solving skills, and maintaining high ethical standards.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
01.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Continuum Global SolutionsBPO
11.2022 - 08.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Sales Representative

ITEL BPO
10.2021 - 08.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

ITEL BPO
10.2021 - 08.2022

Education

Degree In Business Administration - undefined

Montego Bay Community College
Montego, St. James
01.2023

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Irwin High School
Granville P.O, St. James
01.2019

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Catherine hall Primary
West green Montego Bay, St. James
01.2014

Skills

  • Interpersonal skills
  • Leadership skills
  • Adaptive team player
  • Active listening skills
  • Trustworthy and dependable

References

Andre, Hylton, Member of Parliament, 1876-383-6429

Timeline

Customer Service Representative

Concentrix
01.2024 - 11.2024

Customer Service Representative

Continuum Global SolutionsBPO
11.2022 - 08.2023

Sales Representative

ITEL BPO
10.2021 - 08.2022

ITEL BPO
10.2021 - 08.2022

Degree In Business Administration - undefined

Montego Bay Community College

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Irwin High School

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Catherine hall Primary
Javel Arel Malcolm