JAVAUN ROBINSON
Kingston, Jamaica
Summary
Highly energetic and professional versed in generating leads, sales, customer retention, administrative duties, and IT software. Desires a role where exceptional communication and information technology skills can contribute to a growing organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Digicel
04.2023 - Current
- Meet customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate, Customer Care
Sutherland Global
09.2020 - 08.2022
- Provided outstanding customer service
- Managed customer escalations
- Handled all prospective client correspondence, including calls and SMS
- Identified sales opportunities and acted on leads
- Consistently met or surpassed quotas of 200 sales per quarter
- Handled online orders and credit card transactions
- Answered general questions
- Offered knowledge about products and services offered
- Established and maintained relationships with customers
- Performed customer service surveys.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Sales Representive
T.S.E.D.D Distributors
01.2020 - 08.2020
- Sales Associate in Distribution Department
- Skilled at cash handling and accounting
- Managed and oversaw merchandise resets
- Stocked shelves and verified inventory codes
- Unloaded freight and managed inventory receiving
- Complied with the company's established policies and procedures.
- Maintained up-to-date knowledge of store
- Maintained up-to-date knowledge of store sales and payment policies
Customer Representative
Alorica
03.2019 - 11.2019
- Assisted customers with a warm and professional attitude
- Answered general questions
- Provided policy and service information
- Performed customer service surveys
- Set up client appointments
- Managed client records
- Performed data entry for customer information, shipments and orders
- Resolved customer information and complaints
- Answered calls from customers
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions.
Admin Assistant
Faculty of Sports & Science, UTech
05.2018 - 03.2019
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Increased office participation in special events by creating flyers, newsletters, and posters.
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
Education
Bachelor of Science - Information Technology
University of Technology
KingstonHigh School Diploma -
St Andrew Technical High
07.2016
Skills
- Sales
- Performance Management
- Strategic Planning
- Time Management
- Cross-Functional Teamwork
- Lead Generation
- Microsoft Office
- Office experience
- Technical Support
- Troubleshooting
References
Earl Pinto, Government Organization, 8763415562
Timeline
Customer Service Representative
Digicel
04.2023 - Current
Sales Associate, Customer Care
Sutherland Global
09.2020 - 08.2022
Retail Sales Representive
T.S.E.D.D Distributors
01.2020 - 08.2020
Customer Representative
Alorica
03.2019 - 11.2019
Admin Assistant
Faculty of Sports & Science, UTech
05.2018 - 03.2019
Bachelor of Science - Information Technology
University of Technology
High School Diploma -
St Andrew Technical High
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