Javana Francis
Kingston,Jamaica
Summary
Dynamic Field Sales Manager with a proven track record at Flow Jamaica, driving a 200% increase in agent recruitment and spearheading impactful campaigns. Expert in D2D sales strategy and team leadership, I excel in optimizing market expansion and enhancing performance through data-driven insights and motivational coaching.
Overview
13
13
years of professional experience
Work History
Field Sales Manager
Flow Jamaica, Columbus Communications Ja Ltd
Kingston
01.2021 - Current
- Lead the country's largest D2D initiative, scaling from 100 to 300+ agents, significantly increasing market share against top competitors.
- Directed the nationwide 'Paint Jamaica Blue' campaign, driving measurable broadband adoption through grassroots outreach.
- Implement sales strategies and daily KPIs; monitor agent performance, coach underperformers, and recognize top talent.
- Analyze field metrics to optimize territory coverage and agent productivity.
- Conduct regular field visits to support sales reps, model pitch techniques, and resolve customer objections.
Associate Field Sales Manager
Flow Jamaica
Kingston
01.2019 - 01.2021
- Supervised 100+ field agents in a high-volume D2D sales environment, increasing monthly mobile recharge sales by 22%.
- Helped develop sales scripts and conversion tactics to improve win rates in competitive neighborhoods.
- Mentored new team leads, enabling rapid onboarding and faster productivity ramp-up.
Partner Channel Associate Manager
Flow Jamaica
Kingston
01.2019 - 06.2019
- Managed key partner accounts to expand broadband penetration; grew visibility and network contribution by 60%.
- Built collaboration frameworks with partner leadership to align sales efforts and improve training.
Retail Store Manager
Flow Jamaica
Spanish Town & Naggo Head
10.2015 - 01.2019
- Oversaw complete retail operations across two locations; led teams in achieving monthly revenue and service KPIs.
- Implemented a Quality Control initiative to reduce order errors, which became a standard across all retail outlets.
Retail Zone Leader
Flow Jamaica
Kingston
01.2017 - 12.2017
- Drove a high-energy sales culture across retail zones, launching internal competitions to exceed sales goals.
- Provided coaching to frontline staff and improved upselling conversion rates.
Retail Supervisor
Flow Jamaica
St. Catherine
01.2012 - 10.2015
- Managed retail sales floor operations; designed and implemented a 'Welcome Call Program' to improve NPS and customer loyalty.
Education
Bachelor of Social Work (BSW) -
Northern Caribbean University
JamaicaProject Management - UWI
Mona School of Business & Management
Leadership for Managers -
Jamaica Employers’ Federation
Supervisory Management -
Flow Jamaica
Skills
- D2D Field Sales Strategy & Execution
- Team Building & Leadership
- Market Expansion & Territory Optimization
- Sales Coaching & Performance Management
- Sales Funnel & KPI Management
- High-Impact Campaign Launches
- Client Acquisition & Retention
- Data-Driven Sales Forecasting
Community And Interests
- Volunteer Reader, Aintree Basic School
- Member, Rotaract Club of Portmore
- Personal Interests: Poetry, Art, and Cosmetology Business Owner
Professional Development
- Advanced D2D Sales Training
- Soft Skills & Customer Engagement Workshops
- Flow Integration Ambassador Program
Timeline
Field Sales Manager
Flow Jamaica, Columbus Communications Ja Ltd
01.2021 - Current
Associate Field Sales Manager
Flow Jamaica
01.2019 - 01.2021
Partner Channel Associate Manager
Flow Jamaica
01.2019 - 06.2019
Retail Zone Leader
Flow Jamaica
01.2017 - 12.2017
Retail Store Manager
Flow Jamaica
10.2015 - 01.2019
Retail Supervisor
Flow Jamaica
01.2012 - 10.2015
Bachelor of Social Work (BSW) -
Northern Caribbean University
Project Management - UWI
Mona School of Business & Management
Leadership for Managers -
Jamaica Employers’ Federation
Supervisory Management -
Flow Jamaica
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