Jason Gibson
Providenciales,Turks and Caicos Islands
Summary
Conscientious student with outstanding communication and interpersonal skills for positive, productive relationship building. Works quickly and accurately to meet deadlines whilst maintaining standards.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Technical records assistant
InterCaribbean Airways
Providenciales, Turks and Caicos Islands
06.2017 - 09.2017
- Organised electronic files for effortless navigation and retrieval during inspections or audits.
- Ensured compliance with industry standards through thorough document checks.
- Enhanced productivity with meticulous maintenance of database systems.
- Collaborated with IT department to resolve any software-related issues swiftly and effectively.
- Managed the processing and filing of technical records for streamlined access.
Airport customer service agent
InterCaribbean Airways
Providenciales, Turks and Caicos Islands
05.2019 - 01.2026
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Handled flight booking, rescheduling, and cancellation for improved customer experience.
- Increased efficiency with timely check-in of passengers and their luggage.
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
- Managed lost and found property reports, aiding in quick recovery of items.
- Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
- Worked closely with other team members for seamless coordination of tasks during peak hours.
- Upheld high standards of professionalism when interacting with passengers from diverse backgrounds and cultures.
- Resolved disputes over bookings calmly and efficiently, maintaining a positive environment at the desk.
- Supported anxious or distressed passengers compassionately helping them handle travel-related stress effectively.
- Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
- Coordinated with ground staff to manage baggage handling efficiently.
Education
Bachelor of Science - Business
University of the West Indies
Turks and Caicos Islands 01.2024 -
CXC/CSEC -
Maranatha Academy
providenciales, Turks and Caicos Islands 09.2013 - 06.2018
Skills
- Effective time-management
- Customer Service
- Tech-Savy
- Effective Communication Skills
Certification
Caribbean Examinations Council certificate in business studies
Centre for Entrepreneurial Development Leadership Training for Students
Timeline
Bachelor of Science - Business
University of the West Indies
01.2024 -
Airport customer service agent
InterCaribbean Airways
05.2019 - 01.2026
Technical records assistant
InterCaribbean Airways
06.2017 - 09.2017
CXC/CSEC -
Maranatha Academy
09.2013 - 06.2018