JANIQUE MOWATT
MANCHESTER
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
B&S SMART INVASON
04.2022 - 12.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
MANDEVILLE KWIK SALE
01.2018 - 06.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
HEALTHCARE ASSISTANCE \PRACTICAL NURSE
MANCHESTER INFIRMARY
03.2015 - 05.2015
- Instructed patients in self-care techniques, empowering them to take charge of their own health management at home.
- Promoted patient health and wellbeing with compassionate bedside manner and attentive monitoring of vital signs.
- Streamlined nursing procedures by consistently updating knowledge of best practices and industry standards.
Education
CITY&GUILDS CERTIFICATION CERTIFICATION
MATHEMATICS (STAGES1&2)
High School Diploma -
BELLEFIELD HIGH SCHOOL
NCTVET CERTIFICATE
HOSPITALITY OPERATION LEVEL 3
NCTVET CERTIFICATE
EARLY CHILDHOOD DEVELOPMENT LEVEL2
NCTVET CERTIFICATE
ALLIED HEALTH CARE LEVEL2
Skills
- Customer service
- Active listening
- Critical thinking and problem solving
- Team work collaboration
Affiliations
- ASSISTANT SECRETARY AT THE HARMONS PRIMARY &INFANT SCHOOL
Timeline
Customer Service Representative
B&S SMART INVASON
04.2022 - 12.2023
Customer Service Representative
MANDEVILLE KWIK SALE
01.2018 - 06.2018
HEALTHCARE ASSISTANCE \PRACTICAL NURSE
MANCHESTER INFIRMARY
03.2015 - 05.2015
CITY&GUILDS CERTIFICATION CERTIFICATION
MATHEMATICS (STAGES1&2)
High School Diploma -
BELLEFIELD HIGH SCHOOL
NCTVET CERTIFICATE
HOSPITALITY OPERATION LEVEL 3
NCTVET CERTIFICATE
EARLY CHILDHOOD DEVELOPMENT LEVEL2
NCTVET CERTIFICATE
ALLIED HEALTH CARE LEVEL2
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