JANIELLE WILLIAMS
Clarendon
Summary
Strategic individual with expertise prioritizing projects, planning workflow and managing given task to achieve operational goals. Resourceful individual with 4 years of active experience and efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recreation Attendant
Fairmont
09.2023 - 06.2024
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience on the beach/pool.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities, using the Company's Computer software.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
Cook
Fairmont Orchid
06.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Representative
Influx
09.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently.
Prep Cook
Double Tree By Hilton
01.2022 - 12.2022
- Communicate with Front of the house
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Bachelor's Degree - Tourism
Knox Community College
Spaldings, Jamaica10-2022
Caribbean Advanced Proficiency Examination - Entrepreneurship, Physical Education & Sports, Communication Studies, CSEC Business Administration
Edwin Allen High School
Frankfield, Clarendon06-2018
Caribbean Examination Council - English A, Electronic Document Preparation Management, Principles of Business, Physical Education & Sports, Office Administration, Mathematics
Edwin Allen High
Frankfield, Clarendon 06-2017
Skills
- Customer Service
- Multitasking
- Problem-Solving
- Computer Literacy
- Strong Communication
- Social Media Management
- Patience and Empathy
- Team player attitude
- Leadership Qualities
- Positive Attitude
- Teamwork and Collaboration
Certification
- Redcross CPR First Aid Training
- Certified Guest Service Professional: Tourism
- CSEC Business Administration
References
- Mrs. Soretta Gordon-Brown, (876) 370 1061, soretagordon@yahoo.com
- Mrs. Yvette Marshall-Bryan, (876) 999-1997, yvette.bryan@kcc.edu.jm
Timeline
Recreation Attendant
Fairmont
09.2023 - 06.2024
Cook
Fairmont Orchid
06.2023 - 06.2024
Customer Service Representative
Influx
09.2022 - 06.2023
Prep Cook
Double Tree By Hilton
01.2022 - 12.2022
Bachelor's Degree - Tourism
Knox Community College
Caribbean Advanced Proficiency Examination - Entrepreneurship, Physical Education & Sports, Communication Studies, CSEC Business Administration
Edwin Allen High School
Caribbean Examination Council - English A, Electronic Document Preparation Management, Principles of Business, Physical Education & Sports, Office Administration, Mathematics
Edwin Allen High
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