Janiel Dixon
St Elizabeth,Jamaica
Summary
A dedicated IT professional, eager to contribute to team success through hard work, attentive to details and have excellent organizational skills. Motivated to learn, grow and excel in the IT industry. Skilled in working under pressure and adapt easily to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Travel Consultant
Beaches Negril
Negril, Westmoreland
10.2023 - 06.2024
- Apply new skills and applied them to daily tasks to improve efficiency and productivity.
- Demonstrate respect and friendliness
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Marketing and Promoting
- Supported clients with issues and provide solutions
- Sales and marketing
MIS Consultant
The JMMB Group
Kingston, Jamaica
09.2021 - 08.2022
- Quickly learned new skills and applied them to daily tasks to improve efficiency and productivity
- Deliver reporting services to customers within specific time frames
- Develop team communications and information for meetings
- Identify issues, analyze information and provide solutions
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients
- Supported clients with business analysis, documentation and data modeling
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Junior Application Specialist
AllTechBiz Concept and Vision Ltd
Portmore, Jamaica
05.2019 - 08.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in team-building activities to enhance working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Developed and maintained courteous and effective working relationships.
- Handled 10 calls per day to address customer inquiries and concerns
Teaching Assistant
Mulgrave Basic School
St Elizabeth, Jamaica
01.2009 - 06.2010
- Tutored students in reading, language arts and other subjects
- Supported classroom activities, tutoring, and reviewing work
- Promoted physical, mental and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Supported classroom maintenance and upkeep, organizing books and materials
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
Education
Bachelor of Science - Computing
University of Technology
Jamaica04.2017
High School Diploma - learning outcomes
St Elizabeth Technical High School
Jamaica06.2006
Skills
- Good Communication
- Time Management
- SQL
- C#
- SSRS
- Crystal Report
- Customer Service
- Stress Tolerance
- Reports and Documentation
- Gathering Requirements
- Attentive to Detail
- MS Office
- Analytical Thinking
- Forecasting and Reporting
- Project Analysis
- User support
- Project Management
- Analytics & Evaluation
- Troubleshooting
Timeline
Travel Consultant
Beaches Negril
10.2023 - 06.2024
MIS Consultant
The JMMB Group
09.2021 - 08.2022
Junior Application Specialist
AllTechBiz Concept and Vision Ltd
05.2019 - 08.2021
Teaching Assistant
Mulgrave Basic School
01.2009 - 06.2010
Bachelor of Science - Computing
University of Technology
High School Diploma - learning outcomes
St Elizabeth Technical High School