Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
References
Timeline
Generic

JANICEA HENRY

Montego Bay

Summary

To add value to the organization by surpassing the expected, promoting, and maintaining a high level of integrity and professionalism in the accomplishment of my duties and responsibilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Executive

VIP Attractions
Montego Bay
01.2025 - 09.2025
  • I welcomed, escorted, and assisted VIP travelers through security, immigration, customs, and baggage claim, ensuring a smooth and stress-free airport experience. I coordinated with airlines, immigration officers, and airport staff to deliver efficient service and handle special requests. I provided exceptional customer service while demonstrating strong communication, cultural awareness, and problem-solving skills in a fast-paced environment.

Reservations Specialist

Itel CX
04.2024 - 09.2024
  • I assisted customers with planning and booking Reservations for hotels, sending booking confirmation to guests after processing payments, providing customer service support, solving problems and issues and selling additional service.
  • The department benefited from my efforts in enhancing guest satisfaction and increasing revenue.

Customer Service Representative

Oneness Health Centre
11.2021 - 02.2022
  • Whilst currently maintaining good KPI's and high rate of resolution, the account benefits greatly from my actions as I limit the recurrence of unsatisfied members.

Cashier

DJ Anne Supermarket
06.2020 - 08.2020
  • Worked as a: Cashier (Boosted profit margins with my good negotiation skills)
  • The company benefited from my efforts (Sales increased (by about 5%) when I was on the team during this period.
  • Within my tenure, this unit was orderly and maintained an excellent service level with hardly any complaints.

Education

Certification - Phlebotomy Technician

A1 Training Institute
01-2023

Some College (No Degree) -

Herbert Morrison Technical High

Skills

  • Organization
  • Problem Solving
  • Communication skills
  • Team Oriented
  • Computer Literate
  • Task prioritization

Certification

A1 Training Institute, Phlebotomy Technician, July - January 2023

Accomplishments

  • Outstanding Achievement in Spanish, 2018
  • Multiple certificates for individual subjects, 2020-2021

Volunteer Experience

  • SUCCESS PRIMARY, 2021, (30 hours)
  • FIRST CLASS IMAGE, 2023, (25 hours)

References

References available upon request.

Timeline

Customer Service Executive

VIP Attractions
01.2025 - 09.2025

Reservations Specialist

Itel CX
04.2024 - 09.2024

Customer Service Representative

Oneness Health Centre
11.2021 - 02.2022

Cashier

DJ Anne Supermarket
06.2020 - 08.2020

Certification - Phlebotomy Technician

A1 Training Institute

Some College (No Degree) -

Herbert Morrison Technical High

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