JANICEA HENRY
Montego Bay
Summary
To add value to the organization by surpassing the expected, promoting, and maintaining a high level of integrity and professionalism in the accomplishment of my duties and responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
VIP Attractions
Montego Bay
01.2025 - 09.2025
- I welcomed, escorted, and assisted VIP travelers through security, immigration, customs, and baggage claim, ensuring a smooth and stress-free airport experience. I coordinated with airlines, immigration officers, and airport staff to deliver efficient service and handle special requests. I provided exceptional customer service while demonstrating strong communication, cultural awareness, and problem-solving skills in a fast-paced environment.
Reservations Specialist
Itel CX
04.2024 - 09.2024
- I assisted customers with planning and booking Reservations for hotels, sending booking confirmation to guests after processing payments, providing customer service support, solving problems and issues and selling additional service.
- The department benefited from my efforts in enhancing guest satisfaction and increasing revenue.
Customer Service Representative
Oneness Health Centre
11.2021 - 02.2022
- Whilst currently maintaining good KPI's and high rate of resolution, the account benefits greatly from my actions as I limit the recurrence of unsatisfied members.
Cashier
DJ Anne Supermarket
06.2020 - 08.2020
- Worked as a: Cashier (Boosted profit margins with my good negotiation skills)
- The company benefited from my efforts (Sales increased (by about 5%) when I was on the team during this period.
- Within my tenure, this unit was orderly and maintained an excellent service level with hardly any complaints.
Education
Certification - Phlebotomy Technician
A1 Training Institute
01-2023
Some College (No Degree) -
Herbert Morrison Technical High
Skills
- Organization
- Problem Solving
- Communication skills
- Team Oriented
- Computer Literate
- Task prioritization
Certification
A1 Training Institute, Phlebotomy Technician, July - January 2023
Accomplishments
- Outstanding Achievement in Spanish, 2018
- Multiple certificates for individual subjects, 2020-2021
Volunteer Experience
- SUCCESS PRIMARY, 2021, (30 hours)
- FIRST CLASS IMAGE, 2023, (25 hours)
References
References available upon request.
Timeline
Customer Service Executive
VIP Attractions
01.2025 - 09.2025
Reservations Specialist
Itel CX
04.2024 - 09.2024
Customer Service Representative
Oneness Health Centre
11.2021 - 02.2022
Cashier
DJ Anne Supermarket
06.2020 - 08.2020
Certification - Phlebotomy Technician
A1 Training Institute
Some College (No Degree) -
Herbert Morrison Technical High