Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janelle Jones

Customer Service Representative
Savanna-la-mar/westmoreland ,Jamaica

Summary

To add value to your organization by surpassing the expected ,promoting and maintaining the highest level of integrity and professionalism, in the accomplishments of my duties, goals and responsibilities. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

7
7
years of professional experience
1
1
Language

Work History

Customer service agent

Teleperformance
01.2017 - 11.2017
  • Booked Hotel flights & Reservations Assist customers with booking errors Answer and transfer calls to relevant departments
  • Customers service Agent ,Conduent call center

11.2017 - 08.2019
  • Assist customers will billing inquiries Collecting payments Making nesscessary troubleshooting components

Housekeeper

Sea Garden Resort
11.2018 - 12.2019
  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitizing toilets, showers/bathtubs countertops, and sinks
  • Maintaining a clean and sanitize kitchen area
  • Making beds and change linens.

Housekeeper

Ip Casino Resort & Spa
02.2020 - 03.2020
  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
  • Maintaining a clean and sanitary kitchen area
  • Making beds and changing linens
  • Washing windows
  • Vacuuming and cleaning carpets and rugs
  • Florist

08.2022 - Current
  • Making bouquets Planning weddings Nurturing flowers

Reservationist/Front desk Agent

Traveller’s Beach Resort
03.2023 - Current
  • Created and tracked up to 40 plus reservations per day, ensuring accurate and complete data entry
  • Performed a variety of services including registering arriving guests, assigning rooms and checking out guests
  • Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest
  • Interfaced routinely with members of housekeeping and maintenance staffs
  • Maintained a professional appearance and attitude as the first line of positive customer service
  • Resolved guest concerns or complaints in a timely, courteous and professional manner
  • Balanced end-of-day shift reports
  • Initiated and organized reservations billing while appropriately handling cancellations.

Education

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Unity primary School
2010

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Rusea’s High School
2011

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Godfrey Stewart High School
2016

Skills

  • High school leaving Certificate
  • Working Experience certificate
  • CXC’s 4
  • Skills
  • Florist
  • Customer service skills
  • Creative thinking
  • Verifying Reservations
  • Hospitality Service
  • Problem-Solving Skills
  • Guest Services
  • Guest Satisfaction
  • Office Management
  • Front Desk Management
  • Room Assignments
  • Customer Service
  • Listening Skills
  • Professional Relationships
  • Concierge Services
  • Checking Guests In and Out
  • Hotel Reservations
  • Two-Way Radio Operation
  • Telephone Reservations

References

References:Available upon request.

Timeline

Reservationist/Front desk Agent

Traveller’s Beach Resort
03.2023 - Current

08.2022 - Current

Housekeeper

Ip Casino Resort & Spa
02.2020 - 03.2020

Housekeeper

Sea Garden Resort
11.2018 - 12.2019

11.2017 - 08.2019

Customer service agent

Teleperformance
01.2017 - 11.2017

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Unity primary School

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Rusea’s High School

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Godfrey Stewart High School

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Janelle JonesCustomer Service Representative