Janelle Jones
Customer Service Representative
Savanna-la-mar/westmoreland ,Jamaica
Summary
To add value to your organization by surpassing the expected ,promoting and maintaining the highest level of integrity and professionalism, in the accomplishments of my duties, goals and responsibilities.
Overview
7
7
years of professional experience
1
1
Language
Work History
Reservationist/Front desk Agent
Traveller’s Beach Resort
03.2023 - Current
- Created and tracked up to 40 plus reservations per day, ensuring accurate and complete data entry
- Performed a variety of services including registering arriving guests, assigning rooms and checking out guests
- Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest
- Interfaced routinely with members of housekeeping and maintenance staffs
- Maintained a professional appearance and attitude as the first line of positive customer service
- Resolved guest concerns or complaints in a timely, courteous and professional manner
- Balanced end-of-day shift reports
- Initiated and organized reservations billing while appropriately handling cancellations.
Housekeeper
Ip Casino Resort & Spa
02.2020 - 03.2020
- Dusting and polishing furniture and fixtures
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
- Maintaining a clean and sanitary kitchen area
- Making beds and changing linens
- Washing windows
- Vacuuming and cleaning carpets and rugs
- Florist
Housekeeper
Sea Garden Resort
11.2018 - 12.2019
- Dusting and polishing furniture and fixtures
- Cleaning and sanitizing toilets, showers/bathtubs countertops, and sinks
- Maintaining a clean and sanitize kitchen area
- Making beds and change linens.
11.2017 - 08.2019
- Assist customers will billing inquiries Collecting payments Making nesscessary troubleshooting components
Customer service agent
Teleperformance
01.2017 - 11.2017
- Booked Hotel flights & Reservations Assist customers with booking errors Answer and transfer calls to relevant departments
- Customers service Agent ,Conduent call center
Education
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Unity primary School
01.2006 - 1 2010
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Rusea’s High School
01.2010 - 1 2011
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Godfrey Stewart High School
01.2011 - 1 2016
Skills
High school leaving Certificateundefined
Timeline
Reservationist/Front desk Agent
Traveller’s Beach Resort
03.2023 - Current
Housekeeper
Ip Casino Resort & Spa
02.2020 - 03.2020
Housekeeper
Sea Garden Resort
11.2018 - 12.2019
11.2017 - 08.2019
Customer service agent
Teleperformance
01.2017 - 11.2017
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Godfrey Stewart High School
01.2011 - 1 2016
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Rusea’s High School
01.2010 - 1 2011
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Unity primary School
01.2006 - 1 2010
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