Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Janelle Gordon

Janelle Gordon

Kingston,Jamaica

Summary

I am a strong-willed individual, characterized by a relentless focus and drive that pushes me to chase my dreams, regardless of the setbacks I encounter along the way. My journey began in the competitive world of athletics, where I dedicated many years to honing my skills and striving for excellence. My hard work paid off when I was honored to represent my country, Jamaica, in international competitions. However, in 2013, a significant injury abruptly halted my athletic career and forced me to reassess my aspirations.

This awareness sparked a new direction in my life. I discovered a newfound passion for pastry, which allowed me to express my creativity and craftsmanship in the kitchen. My journey in this field has been incredibly rewarding, allowing me to turn my setbacks into stepping stones.

I pride myself on being a humble go-getter, pouring my heart and soul into everything I pursue. Every experience has taught me resilience and the importance of delivering excellence in customer service, which I now approach with the same passion I once had for athletics. Today, as I blend my athletic disciplines, I aim to create delightful experiences for others, ensuring that each interaction is infused with kindness and professionalism.

Overview

14
14
years of professional experience

Work History

Pastry Chef

Business Owner
Kingston, St Andrew
05.2015 - Current
  • Decorated cakes with intricate designs and patterns.
  • Created custom cakes for weddings, birthdays and other special occasions.
  • Developed unique recipes for pastries and desserts, using seasonal ingredients.
  • Monitored food quality and safety standards in the kitchen.
  • Assisted in menu planning for all pastry items.
  • Ordered necessary supplies to maintain adequate inventory levels of baking ingredients.
  • Provided guidance and mentorship to junior bakery staff members.
  • Maintained a clean working environment by adhering to health and safety regulations.
  • Tracked production costs to ensure profitability goals were met.
  • Planned daily production schedules based on customer orders and sales forecasts.
  • Managed time efficiently to produce high-quality goods within tight deadlines.
  • Analyzed customer feedback data to identify areas for improvement in product offerings or processes.
  • Collaborated with other chefs in developing new recipes for pastries and desserts.

Professional Athlete

Self
Kingston, St Andrew
01.2011 - 07.2015
  • Developed and maintained a rigorous physical training program to prepare for competitions.
  • Analyzed game footage to identify weaknesses in technique and develop strategies for improvement.
  • Collaborated with coaches to create individualized training plans tailored towards maximizing performance potential.
  • Traveled extensively for tournaments and events, often on short notice.
  • Managed diet and nutrition plans designed by sports nutritionists to maximize energy levels during competition.
  • Maintained detailed records of training progress, nutritional intake, injuries.
  • Demonstrated effective communication skills when interacting with teammates or staff members.
  • Practiced regularly under the guidance of experienced professionals in order to improve technical abilities.

LEAD CAKE DECORATOR AND FONDANT CAKE DESIGNER

Pastry Passion
Kingston, St Andrew
01.2013 - 01.2014
  • Planned and designed creative cake decorations to meet customer's specifications.
  • Created custom fondant figures for special events.
  • Maintained a clean work area while adhering to health and safety regulations.
  • Ensured consistency in product quality across all bakery items produced.
  • Managed inventory of all cake decorating supplies and equipment.
  • Applied finishing touches such as drizzles, glazes, meringues, and icing decorations.
  • Performed daily maintenance checks on equipment used in cake decoration.
  • Collaborated with pastry chefs to develop innovative ideas for cake designs.
  • Resolved customer complaints regarding products or services promptly and courteously.
  • Reviewed customer orders prior to delivery ensuring accuracy of design elements.

Customer Service Representative

J. Gordon
Kingston, Jamaica
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.

Education

5 CXC Passes (Including Mathematics & English Language) -

Wolmers Girls High School
Heroes Circle Kingston 4 Jamaica W.I.
11-2008

Some College (No Degree) - Baking Technology

University of Technology
237 Old Hope Road, Kingston

Some College (No Degree) - Records & Information Management

University of The Commonwealth Caribbean
17 Worthington Avenue, Kingston

Skills

  • Exceptional service
  • Communication skills
  • Empathy skills
  • Problem-solving
  • Customer satisfaction
  • Recipe Development
  • Frosting and decoration
  • Menu Planning
  • Training staff
  • Presentation management
  • Precision measuring
  • Inventory Rotation

References

Available upon request

References

References available upon request.

Timeline

Pastry Chef

Business Owner
05.2015 - Current

LEAD CAKE DECORATOR AND FONDANT CAKE DESIGNER

Pastry Passion
01.2013 - 01.2014

Professional Athlete

Self
01.2011 - 07.2015

Customer Service Representative

J. Gordon

5 CXC Passes (Including Mathematics & English Language) -

Wolmers Girls High School

Some College (No Degree) - Baking Technology

University of Technology

Some College (No Degree) - Records & Information Management

University of The Commonwealth Caribbean

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Janelle Gordon