Janel Maxwell
Portmore
Summary
Detail-oriented team player with nine (9) years of experience who possesses strong communication, interpersonal and organizational skills. A visionary with an extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with a record as a strong team player who has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Application Support Analyst
CariMed Group Limited
St. Catherine
01.2023 - Current
- Assess and determine solutions to meet business goals and objectives. This includes eliciting, analyzing, documenting and managing the business requirements, formulating conceptual models, developing and maintaining systems and business designs.
- Develop reports via BI system(s) for customers (both internal and external).
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
Business Systems Analyst
Kirk-FP Limited
Kingston
11.2013 - 01.2023
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Created and maintained standard operating procedures governing system functions and features.
SYSTEMS ADMINISTRATOR (INTERN)
PETCOM Jamaica
Kingston
12.2012 - 04.2013
- Integrated and updated software products to boost system compatibility.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed, troubleshooted and resolved hardware, software and other network and system problems.
INVENTORY CONTROL SPECIALIST
CLARO Jamaica
Kingston
12.2009 - 03.2011
- Completed physical inventory counts each day.
- Prepared and checked outbound shipments for accuracy.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Prepared and packed order items.
Education
Bachelor of Science - Information Technology
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
St. Andrew11.2013
Skills
- User Training
- Data Analysis
- SQL Report Creation
- Pivot Tables
- Project Management
- SQL
- Microsoft Excel
- SSRS
- Status Reporting
- User Acceptance Testing (UAT)
Certification
- Project Management
- Microsoft DAT201x: Querying Data with Transact-SQL
- CCNA Discovery: Networking for Home and Small Businesses
- IT Essentials: PC Hardware and Software
- CCNA I: Networking Basics
- CCNA II: Routers and Routing Basics
- CCNA III: Switching Basics and Intermediate Routing
- CCNA IV: WAN Technologies/CCNP ST
- Introduction to Oracle
- First Aid Certification
- ISO
Accomplishments
- 2016
- 2022
Departmental Employee of the Year
Timeline
Application Support Analyst
CariMed Group Limited
01.2023 - Current
Business Systems Analyst
Kirk-FP Limited
11.2013 - 01.2023
SYSTEMS ADMINISTRATOR (INTERN)
PETCOM Jamaica
12.2012 - 04.2013
INVENTORY CONTROL SPECIALIST
CLARO Jamaica
12.2009 - 03.2011
Bachelor of Science - Information Technology
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)