Hi, I’m
JANAE WALKER
Hampton,USA
Summary
Motivated recent graduate with a Bachelor of Science in Biological Sciences. Possess experience in customer service and communication skills. Possesses strong leadership skills with exceptional interpersonal skills. Aims to receive experience in multiple career fields. Proven success working within fast-paced, collaborative settings. Individual with strong work ethic and ability to work independently for extended periods. Strong organizational skills with experience in improving processes.
Overview
5
years of professional experience
Work History
Unifi
Airport Passenger Assistance Agent
10.2022 - Current
Job overview
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Produced and shared customer service reports to support management decision-making.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Self-employed
Social Media Manager & Graphic Designer
06.2020 - Current
Job overview
- Enhanced and maintained the brand of 3 organisations.
- Network with several entities to perform effective collaborations between entities and clients.
- Led crisis communications and media relations activities in response to challenging situations.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Collaborates with clients to choose what brand strategy is most suitable for the goal of their business and implement the best practices.
- Rebrand companies to highlight new and incoming services conducted.
Courtyard By Marriott, Charlie’s Bar & Grill
Hostess- Seasonal
05.2022 - 09.2022
Job overview
- Provide accurate wait times and monitor waiting lists
- Manage Reservations
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Pizza Jerks
PREP/COOK AND CASHIER- Seasonal
05.2022 - 09.2022
Job overview
- Completing all tasks, in order, on the prep list from the manager
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept work areas neat, clean and free from debris.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Trained 5 new hires on the inner workings of the restaurant and how to effectively perform duties.
Prime Flight Aviation
WHEELCHAIR AGENT
10.2021 - 05.2022
Job overview
- Complete any necessary wheelchair or incident reports
- Follow dispatcher gate orders
- Pull unclaimed luggage from baggage belts and ensure its security
- Collaborated with specialists to meet needs of Disabled Passengers and assist passengers requiring extra support.
- Supported productivity increase and business growth through new hire training and mentoring.
Northern Caribbean University, NCU
Head Resident Advisor
08.2020 - 04.2021
Job overview
- Evaluated student progress to identify areas of improvement and provide feedback.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Promoted culture of respect and understanding among students.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
TGI Fridays
SERVER (Summer Intern)
05.2018 - 08.2019
Job overview
- Upsold high- profit items such as appetizers and mixed drinks to enhance sales numbers
- Greeted and maintained relationships with regular customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cinnabon / Pigeon Forge
KIOSK ATTENDANT (Summer Intern)
05.2019 - 08.2019
Job overview
- Inspected products and machines to maintain quality and efficiency
- Increased sales by offering advice on purchases and promoting additional products
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Northern Caribbean UniversityManchester, Jamaica
BACHELOR OF SCIENCE from Biological Sciences
08.2021
Holy Childhood High School
HIGH SCHOOL DIPLOMA
2017
Skills
- Microsoft office
- Social Media Management
- Soft Skills
- Adaptability
- Critical Thinking
- Creativity
- Complaint Resolution
- Effective Communication
- Excellent Team Building Skills
Accomplishments
- Honor Roll at Northern Caribbean University (2017-2021)
- President of the Philmelodia Club (2020- 2021)
- Resident Advisor – Leila Reid Hall (NCU)
- Best Junior Counsellor at Philadelphia Pathfinder Club (2016-2017)
- Philadelphia Pathfinder Club Ambassador (2015)
- Top female Pathfinder for Explorer, Voyager, Companion, Ranger and Guide classes
- Outreach to Mustard Seed Children’s Home (Jamaica)
- Outreach project to Meadowvale Golden Age Home (Jamaica)
- Outreach to Windsor Lodge Children’s Home
Affiliations
- The Philmelodia Club
- The Northern Caribbean University Senate
- The Master Guide Club
Timeline
Airport Passenger Assistance Agent
Unifi
10.2022 - Current
Hostess- Seasonal
Courtyard By Marriott, Charlie’s Bar & Grill
05.2022 - 09.2022
PREP/COOK AND CASHIER- Seasonal
Pizza Jerks
05.2022 - 09.2022
WHEELCHAIR AGENT
Prime Flight Aviation
10.2021 - 05.2022
Head Resident Advisor
Northern Caribbean University, NCU
08.2020 - 04.2021
Social Media Manager & Graphic Designer
Self-employed
06.2020 - Current
KIOSK ATTENDANT (Summer Intern)
Cinnabon / Pigeon Forge
05.2019 - 08.2019
SERVER (Summer Intern)
TGI Fridays
05.2018 - 08.2019
Northern Caribbean University
BACHELOR OF SCIENCE from Biological Sciences
Holy Childhood High School
HIGH SCHOOL DIPLOMA
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