Jameilla Lewis
Manchester
Summary
Professional with strong background in customer service, adept at leading and supporting teams to achieve goals and experienced with managing high-pressure kitchen environments and creating diverse, appealing menus. Utilizes in-depth understanding of culinary techniques and kitchen logistics to streamline operations. Track record of effective team leadership and maintaining consistent quality standards.
Overview
11
11
years of professional experience
Work History
Lead Customer Representative
Asharaja's Pub & Grill
11.2023 - Current
- Engaged clients in person and over phone to answer questions and address complaints.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Delivered prompt service to prioritize customer needs.
Chef and Waiter
Stoney Hill Bar & Grill
01.2023 - 11.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
Chef
Coral Cliff
01.2016 - 01.2018
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Head Chef
Little Ochi Seafood
01.2014 - 12.2016
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Created recipes and prepared advanced dishes.
Education
High School Diploma -
Holmwood Techinical High School
Manchester09-2011
Skills
- Hardworking
- Team player
- Adaptable
- Complaint resolution
- Fast learner
- Customer service
- Problem-solving
- Attention to detail
- Positive and friendly
- Timely task completion
- Team member training
Timeline
Lead Customer Representative
Asharaja's Pub & Grill
11.2023 - Current
Chef and Waiter
Stoney Hill Bar & Grill
01.2023 - 11.2023
Chef
Coral Cliff
01.2016 - 01.2018
Head Chef
Little Ochi Seafood
01.2014 - 12.2016
High School Diploma -
Holmwood Techinical High School
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