Jamari O Johnson

I started my career in the BPO industry as a Customer Service Agent, where I built a strong foundation in customer interaction and problem-solving. I was then promoted to a Quality Analyst role, where I focused on monitoring performance, ensuring compliance with quality standards, and providing actionable feedback to improve service delivery. Currently, as a Unit Manager, I lead a team with a focus on performance management, quality assurance, and client satisfaction. My experience across operations and quality has given me a well-rounded perspective on managing people, processes, and results effectively.