Jadeisha Hoffman
165 Thompson Blvd ,Kingston
Summary
To use my abilities and skill for my growth and development as well as the growth of the company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Familiar with handling personal and business accounts in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
9
9
Csec Subject
Work History
Account Associate
Concentrix
01.2023 - Current
- Set up, updated and closed customer cases in computer system.
- Answered customer chats and telephone calls to respond to questions, provide details and resolve concerns.
- Assisting sellers with their seller profile and orders.
- Answering basic payment queries
Receptionist/Telephone Operator
Medimpex Jamaica Limited
01.2022 - 01.2022
- Answer phone call
- Transfer between department
- Assist customer service with orders and query
- Filing and scanning of documents
- Create invoices and permits
- Greet and Assist customers and client.
Customer Service
Vxi
01.2018 - 01.2019
- Resolve customer complaint via inbound calls
- Locating & Accessing Customer Account
- General Inquiry and Signing Up Assistance for Programme
- Creating, processing Orders and Account
- Basic Troubleshooting
- Billing and Adjustments for Product and Service
Customer Service
Fusion Bpo Services
01.2017 - 01.2018
- Resolve customer complaint via inbound calls
- Locating & Accessing Customer Account
- General Inquiry and Signing Up Assistance for Programme
- Creating, processing Orders and Account
- Basic Troubleshooting
- Billing and Adjustments for Product and Service
Customer Care Agent
Xerox
01.2015 - 01.2016
- Resolve customer complaint via inbound calls
- Locating and Accessing Customers Account
- Account editing, purchases and refunds
- Providing Exceptional Customer Experience while up selling products
Education
Caribbean Secondary Education Certificate -
Morant Bay High School
2012
Skills
- Computer Literacy, Problem Solving, Customer Service
- Written and Oral Skill
- Sales Understanding
- Transaction Management
- Financial Transactions
- Effective Customer Communication
- Microsoft Office
- Product Knowledge
Certification
- Accounts 3
- Mathematics 3
- Physics 3
- Chemistry 3
- Biology 2
- Information Technology 2
- English B 2
- English A 1
- Home Management 1
- Customer Service Training - 8 weeks
Timeline
Account Associate
Concentrix
01.2023 - Current
Receptionist/Telephone Operator
Medimpex Jamaica Limited
01.2022 - 01.2022
Customer Service
Vxi
01.2018 - 01.2019
Customer Service
Fusion Bpo Services
01.2017 - 01.2018
Customer Care Agent
Xerox
01.2015 - 01.2016
Caribbean Secondary Education Certificate -
Morant Bay High School
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