Iteeba Brown
Fellowship Hall, St Mary
Summary
Hardworking individual with history of success working in warehouse and similar environments. Safely and skillfully operates transportation vehicles and other warehouse equipment. Delivers thorough inventory control and accurate documentation.
Overview
7
7
years of professional experience
Work History
Roadside Assistance Dispatcher
Arise Solution
03.2023 - Current
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
Reservation Agent/CSR
Sutherland Global
12.2019 - 01.2023
- Responded to customer calls, chat and emails to answer questions about products and services.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Customer Service Representative
Conduent
02.2019 - 12.2019
- Answered constant flow of customer calls with minimal wait times.
- Handled customer complaints inquires statement explanation and troubleshooting card machines in a courteous and efficient manner
Customer Service Representative
Advantage Communication
12.2016 - 01.2019
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Mona High School
06.2016
Skills
- Organizational Standards
- Ability to multitask
- Communication Skills
- Greeting Guests
- Time Management
- Storage Organization
- Customer Service
- Maintaining Workplace Safety
References
Jessie-Ann Wright (Supervisor at Sutherland) Cell: (876) 286-4686
Dana Williams (Supervisor at Arise Solution) Cell: (876) 487-6841
Timeline
Roadside Assistance Dispatcher
Arise Solution
03.2023 - Current
Reservation Agent/CSR
Sutherland Global
12.2019 - 01.2023
Customer Service Representative
Conduent
02.2019 - 12.2019
Customer Service Representative
Advantage Communication
12.2016 - 01.2019
High School Diploma -
Mona High School
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