ISLO LEWIS
Kingston,01
Summary
Dynamic customer service professional with a proven track record at Influx, adept at resolving complaints and enhancing customer satisfaction. Skilled in order tracking and payment processing, I excel in building rapport and maintaining a calm demeanor under pressure, ensuring efficient service delivery and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Influx
Hollywood
07.2022 - Current
- Provided excellent customer service to resolve customer complaints promptly.
- Managed customer inquiries through phone, email, and chat channels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Receptionist
Tropical Manor Inn
01.2016 - 05.2020
- Processed payments and handled cash transactions securely.
- Coordinated housekeeping requests to ensure room readiness for guests.
- Maintained lobby area cleanliness and organized promotional materials.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled reservations and maintained accurate booking records.
- Assisted guests with check-in and check-out processes efficiently.
- Make reservations, check, and record stock.
- Greeted guests warmly and provided information about hotel services.
Account Associate
VXI Call Centre
Kingston, Kingston
01.2015 - 06.2016
- Bill glancing, explaining bill charges.
- Troubleshooting, reinstate television services.
- Make payment and set due dates.
- Sales of equipment and other television packages.
- Add and remove channels.
- Responded promptly to inquiries from customers regarding payment status or billing questions.
Education
Associate of Science - Travel and Tour Management
Portmore Community College
Portmore05-2020
Skills
- Account associate
- Communication skills
- Booking
- Checking of guests
- Problem-solving skills
- Customer service
- Order tracking
- Time management
- Product knowledge
- Effective communication
- Problem solving
- Payment processing
- Product and service solutions
- Adaptive team player
- Empathy and patience
- Shipping and logistics
- Calm demeanor
- Warranty service
- Building rapport
- Appointment scheduling
- Verbal and written communication
- Follow-up skills
- Shipping procedures
- Refund management
- Refunds processing
Volunteer Experience
YMCA, assist in teaching students who did not complete high school, and assist with teaching swimming classes
Personal Information
Marital Status: single
Timeline
Customer Service Representative
Influx
07.2022 - Current
Receptionist
Tropical Manor Inn
01.2016 - 05.2020
Account Associate
VXI Call Centre
01.2015 - 06.2016
Associate of Science - Travel and Tour Management
Portmore Community College