Iesha Green
Yallahs
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Housekeeper
Deja resort
Gloucester AVE, Montego Bay
02.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Housekeeping Attendant
Labrish Hotel
10 hillview AVE Kingston
02.2020 - 03.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
Housekeeping Attendant
Altamont Court Hotel
1-5
04.2018 - 12.2019
- Kept building entryway glass clean and polished for professional presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Charlie Smith High School
Kingston 07.2016
Skills
- Order accuracy
- High-volume dining
- Cleaning techniques
- Residential cleaning
- Housekeeping
- Folding clean laundry
- Vacuuming and sweeping
- Cleaning bathrooms
- Mopping and sweeping
- Dusting furniture
- Floor scrubber machines
Timeline
Housekeeper
Deja resort
02.2022 - 01.2023
Housekeeping Attendant
Labrish Hotel
02.2020 - 03.2021
Housekeeping Attendant
Altamont Court Hotel
04.2018 - 12.2019
High School Diploma -
Charlie Smith High School
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