Ian Miller
Sales & Customer Service Expert
Kingston,Jamaica
Summary
Seasoned Sales & Customer Service Professional offering demonstrated success in management, identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales Representative
Centerfield Media Inc.(DIRECTV)
Kingston
10.2021 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized effective sales techniques to generate revenue and meet performance targets.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Team Manager
Hinduja Global Solutions (Allconnect)
Kingston
06.2020 - 09.2021
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on a daily basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Established and maintained performance, quality and service standards for professional customer care & salesmanship.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Facilitated meetings to communicate team performance goals and results.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Floor Lead
Hinduja Global Solutions (Allconnect)
Kingston
01.2020 - 06.2020
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Assisted supervisor with feedback for employee performance evaluations.
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Answered customer questions about products and services and promoted key items.
Customer Service & Sales Representative
Hinduja Global Solutions (Allconnect)
Kingston
06.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and deescalated major issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service & Sales Representative
Sutherland Global Services (AT&T)
Mandeville
03.2018 - 04.2019
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention & drive sales.
- Upsold customers on additional products or services to generate revenue while meeting/exceeding performance targets.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Munro College
Jamaica 09.2009 - 06.2016
Skills
Account management
Sales expertise
Creative problem solving
Complaint resolution
Production monitoring
Key performance indicators
Certification
Responsive Web Design, freeCodeCamp
Timeline
JavaScript Algorithms & Data Structures
04-2023
Responsive Web Design, freeCodeCamp
02-2023
Sales Representative
Centerfield Media Inc.(DIRECTV)
10.2021 - 04.2023
Team Manager
Hinduja Global Solutions (Allconnect)
06.2020 - 09.2021
Floor Lead
Hinduja Global Solutions (Allconnect)
01.2020 - 06.2020
Customer Service & Sales Representative
Hinduja Global Solutions (Allconnect)
06.2019 - 01.2020
Customer Service & Sales Representative
Sutherland Global Services (AT&T)
03.2018 - 04.2019
High School Diploma -
Munro College
09.2009 - 06.2016